Explanation: If you get an error when using a ZfD imaging server to perform an imaging operation, first try the action below.
Action: Check the bottom of the Imaging Server Log (ZIMGLOG.XML) file for information on the imaging operation that you just performed. This file is explained in Imaging Utilities and Options in Workstation Imaging in Administration.
Explanation: If the problem has something to do with resolution of your imaging policies in NDS® and you aren't sure what hardware data has been detected on your computer and used in policy resolution, try either of the actions below.
Action: Boot the computer with a ZfD imaging device in manual mode and type img info at the Linux* prompt. This shows the hardware data that was detected for your computer.
Action: Retry the auto-imaging operation from the Linux prompt by typing img auto. This displays messages explaining what the imaging engine is actually doing in the process.
Explanation: If the above actions don't solve your problem, try the actions below.
Action: Check the specific troubleshooting sections that follow in this documentation.
Action: Check the Imaging Error Messages section in Error Messages.
Action: Check the ZENworks Cool Solutions Web site. Additional troubleshooting tools and information are posted there from time to time.