10.3 Creating a Mobile Email Policy

You need to create a Mobile Email Policy to manage the corporate email account of devices within your zone. With this policy you can grant permissions to configure an email account, maintain email synchronization settings, restrict or allow users to move between email accounts and other third party applications. To enable ZENworks to manage all corporate emails sent and received on the enrolled mobile device, you need to allow the ZENworks Server to act as a proxy server for the ActiveSync Server, in the assigned Mobile Email Policy. This will route all email traffic through the ZENworks Server.

However, this policy also gives you the option to send or receive emails on these devices directly from an ActiveSync Server for a specific set of users. The configuration of an email account differs as per the mode in which the device is enrolled. For more information on the various enrollment modes, see Enrolling a Device

  • iOS device enrolled as a fully managed device: If a Mobile Email Policy is assigned to a fully managed iOS device, then an email account of the device’s in-built email client is automatically configured on the device based on these settings. If the assigned Mobile Email Policy does not use ZENworks as the proxy server, the device can send or receive corporate emails. However, the email account will not be managed by ZENworks.

  • Android device enrolled as a fully managed device: If a Mobile Email Policy is assigned to a fully managed Android device, then an email is sent with the account settings (through the SMTP server) to the user who has enrolled the device. Subsequently, this user needs to manually configure the email account on the device based on these settings. If the assigned Mobile Email Policy does not use ZENworks as the proxy server, the device can send or receive corporate emails. However, the email account will not be managed by ZENworks.

  • ActiveSync Only devices: To enable ZENworks to manage the corporate email account on a device enrolled as an ActiveSync Only device, the assigned Mobile Email Policy should have the ZENworks Server acting as a proxy for the ActiveSync Server. If the assigned Mobile Email Policy does not use the ZENworks Server as the proxy server or if no Mobile Email Policy is assigned to a device, then the user will be unable to send or receive corporate emails on the device.

10.3.1 Procedure

  1. On the Getting Started with Mobile Management page, navigate to the Email Policy section and click New Email Policy. Alternatively, from the left hand side navigation pane of ZCC, navigate to Policies > New > Policy.

  2. On the Select Platform page, select Mobile, then click Next.

  3. On the Select Policy Category page, select General Mobile Policies, then click Next.

  4. On the Select Policy Type page, select Mobile Email Policy, then click Next.

  5. On the Define Details page, specify a name for the policy, select the folder in which to place the policy, then click Next.

  6. On the Automatic Email App Configuration page, the settings in the Corporate column are applied to devices whose ownership is defined as Corporate. The settings in the Personal column are applied to devices whose ownership is defined as Personal. Set the following values and click Next.

    • Account Name: Specify the email account name that will appear on the email account configured on the device.

    • Period to sync email: Syncs emails to the device as per the number of days set in this field. Set an appropriate value to indicate the period of time for email messages to be displayed on the device.

    • Allow messages to be moved to other email accounts: Enables the user to move emails between email accounts. Also, it allows the user to reply or forward email messages from another email account rather than from the original email account.

    • Allow recent addresses to be synced: Enables recent addresses to be synced to the email account configured on the device.

    • Use account in third party applications: Enables the user to send emails from a third party application.

    • Platform Support: The platform columns show support for a setting. A green dot indicates that the platform supports the setting. These settings are currently supported for iOS (iOS 8 or higher) devices only.

    • Do not use ZENworks Server as Proxy Server: You can ignore this option if you want to use the ZENworks Server as the proxy server to send or receive mails on the device. However, if you want to directly connect to a configured ActiveSync Server to relay emails to your device, then select this option. If this option is selected, from the ActiveSync Server drop-down list, select a specific ActiveSync Server from the list of configured ActiveSync Servers in ZCC. If an ActiveSync Server is not already configured in ZCC, then this feature will be disabled.

  7. On the Summary page, you can perform the following actions:

    • Create as Sandbox: Creates a Sandbox-only version of the policy. A Sandbox version of a policy enables you to test it on your device before actually deploying it

    • Define Additional Properties: Enables you to edit the default settings configured in the policy.

    Click Finish to complete creating the policy.