8.5 Manually Adding New Device Manufacturer or Model to Inventory Reports

After upgrading to ZENworks 2017 Update 4, if any device manufacturer or model is not displayed in the inventory reports, perform Full Inventory scan on that agent.

If the issue still persists even after performing the inventory scan, perform the following:

Update the system-models.properties file.

  • On Windows: %ZENWORKS_HOME%/conf/

  • On Linux: /etc/opt/novell/zenworks/

NOTE:Before updating, ensure that you take a backup of the system-models.properties file.

The property file includes two section:

  • Manufacturers: Lists all the available manufacturers. If needed, you can add new manufacturers.

  • Models: Lists all the available device models separated by manufacturers.

NOTE:After updating the system-models.properties file, ensure that you perform Full Inventory scan on the agent.

8.5.1 Adding a new model to an existing manufacturer

Based on the manufacturer’s name, add the model number/name as shown in the below example.

Example: If the manufacturer name is already added, then just add the new model name:

dell=Latitude,OptiPlex,Inspiron,XPS, <new_model_name1>, <new_model_name2>

8.5.2 Adding a new manufacturer and model

If the manufacturers name is not listed in the manufacturers list, then add a new manufacturer name in the manufacturers list separated by a comma and then add the model name/number.

Example: manufacturers=acer,asus,dell,hp,lenovo,microsoft,samsung,<new_manufacturer_name>

After adding manufacturers list, add the model name or number as shown in the below example.

Example: <new_manufacturer_name>=<new_model_name1>, <new_model_name2>

NOTE:After updating the file, restart the zenloader service for the changes to get effective.