4.0 New Remote Management Viewer
From ZENworks 2020 onwards, a new, upgraded Remote Management (RM) viewer is introduced. The new Remote Management viewer (mzrViewer.exe) is based on the latest stable version of VNC viewer code, which includes several bug fixed, and provides better performance while remote controlling devices. Hence, you can now choose to use the old or new viewer based on your requirements.
By default, the new viewer uses Tight encoding scheme, which enhances performance while remote controlling devices that are in low or high bandwidth environment and also provides better performance for Windows devices.
From ZENworks 2020 Update 1 onwards, by default, the new remote management viewer will be used. However, if required, you can select the option to use the legacy viewer.
IMPORTANT:From ZENworks 2020 Update 1 onwards, by default the new Remote Management viewer is used. However, if required, you can select the option to use the legacy viewer.
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Using the new Remote Management viewer, the File Transfer operation to an older agent version (ZENworks 2017 Update 4 or earlier) is not supported. Hence, it is recommended that you use the Legacy Remote Management viewer to perform the File Transfer operation to older agents.
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Using the new Remote Management viewer, the File Transfer operation is supported to a ZENworks 2020 agent without audit.
For more information about the Toolbar options in the Remote Management Viewer, see Managing Remote Sessions.