To update the managed devices and Satellite Servers to ZENworks 2020 , review the following sections:
Section 3.1, Prerequisites for Updating Satellite Servers or Managed Devices
Section 3.2, Supporting ZENworks 2017 Device Upgrades
Section 3.3, Supporting ZENworks 11 SP3 and 11 SP4 Device Upgrades
Section 3.4, Updating Satellite Servers and Managed Devices