ZENworks Readme

The information in this Readme pertains to the ZENworks 23.4 release.

Updating to ZENworks 23.4
Downloading and Deploying ZENworks 23.4
What’s New
Known Issues
Additional Documentation
Legal Notice

1.0 Updating to ZENworks 23.4#

The current release does not support fresh installation. To update to ZENworks 23.4, ensure that your zone is in ZENworks 2020 Update 2, ZENworks 2020 Update 3, or ZENworks 23.3 and then update the zone to ZENworks 23.4.

Use the following guidelines to plan for the deployment of ZENworks 23.4 in your Management Zone:

You must first update the Primary Servers, then update the Satellites, and finally update the managed devices to ZENworks 23.4. Do not update the managed devices and Satellites (or add new 23.4 managed devices in the zone) until all Primary Servers in the zone have been updated to ZENworks 23.4.

NOTE:Agents might receive inconsistent data from the zone until all Primary Servers are updated. Therefore, this part of the process should take place in as short a time as possible - ideally, immediately after the first Primary Server is updated.
If you have initiated a server or CA remint in the zone, wait for that remint to complete before updating your zone to ZENworks 23.4.
Regardless of any applied FTF on your ZENworks 2020 Update 2, Update 3, or 23.3 server, you can continue to update to ZENworks 23.4.

You can directly deploy version ZENworks 23.4 to the following devices:

Device Type	Operating System	Minimum ZENworks Version
Primary Servers	Windows and Linux	ZENworks 2020 Update 2 and subsequent versions
Satellite Servers	Windows, Linux and Mac	ZENworks 2017 Update 2 and subsequent versions
Managed Devices	Windows, Linux and Mac	ZENworks 2017 Update 2 and subsequent versions

NOTE:Before deploying ZENworks 23.4 on devices, ensure that you have installed .NET Framework version 4.8 or above on the devices.

Prior to updating the System Update on Primary Servers, ensure that you have a minimum of 60 GB of disk space to download and deploy the update. The table lists the minimum free disk space required in the following locations:

Location	Description	Disk Space
Windows: %ZENSERVER_HOME%\install\downloads Linux/Appliance: /opt/microfocus/zenworks/install/downloads	To maintain agent packages.	16 GB
Windows: %ZENSERVER_HOME%\work\content-repo Linux/Appliance: /var/opt/microfocus/zenworks/content-repo	To import the zip file to the content system.	16 GB
Agent Cache	To download the applicable System Update contents that are required to update the ZENworks server.	1.5 GB
Location where the System Update file is copied. This is only applicable for the ZENworks Server that is used to import the System Update zip file	To store the downloaded System Update zip file.	16 GB

If you are using ZENworks Service Desk and have configured it to use with ZENworks, then ensure that you provide the port number along with the IP address in the ZENworks Service Desk Admin portal: Setup > ZENworks > ZENworks Setup.

Syntax: <host/IP>:<port>

Example: 10.10.19.123:7443

2.0 Downloading and Deploying ZENworks 23.4#

For instructions on downloading system update files from SLD, see Downloading Updates and for deploying, see Deploying Updates.

To use the Check for Updates action within ZCC, to view the list of available updates, you need to first register the System Update Entitlement by performing the steps detailed in the following section:

Re-registering the System Update Entitlement to activate the ZENworks license

Log into ZENworks Control Center (ZCC).
Navigate to Configuration > Infrastructure Management > System Update Settings.
In the System Update Entitlement section, click the Configure link against the Entitlement State field.
Specify the Email Address and the Activation Code.

The Activation Code will be available in the Micro Focus Customer Center under System Update Entitlement or ZENworks Configuration Management Activation Code.
Click Activate. After the license is activated, you can view the available system updates in the System Updates page by clicking Actions > Check for Updates.

For administrative tasks, see the ZENworks 23.4 documentation site.

IMPORTANT:Do not update the Remote Management (RM) viewer until all the Join Proxy Satellite Servers are updated in the zone. To perform Remote Management through Join Proxy, you need to ensure that the RM viewer version and the Join Proxy version are the same.

Ensure that you read Updating to ZENworks 23.4 before you download and deploy the ZENworks update.

To upgrade your zone from ZENworks 2020 or ZENworks 2020 Update 1 to ZENworks 23.4, you need to upgrade all your Primary Servers to ZENworks 2020 Update 2 first and then upgrade to ZENworks 23.4. No need to update Managed Devices or Satellite Servers to ZENworks 2020 Update 2. After upgrading your Primary Servers to ZENworks 23.4, you can directly deploy the update to all the Managed Devices and Satellite Servers.

This update requires schema changes to be made to the database. During the initial patch installation, the services will run only on the Master or dedicated Primary Server. This is to ensure that other Primary Servers do not try to access the tables being changed in the database.

After the Master or dedicated Primary Server has been updated, the services will resume on the remaining servers and the update will be applied simultaneously if the update is assigned to all the servers.

NOTE:You do not need to manually stop or start the services on the servers during the update. The services will be stopped and started automatically.

When you postpone a system update and log out of the managed device, the system update is applied on the device, based on the deployment schedule.

3.0 What’s New#

For information on the new features in ZENworks 23.4, see the ZENworks What’s New Reference document.

4.0 Known Issues#

This section contains information about issues that might occur while you work with ZENworks 23.4:

4.1 After upgrading to ZENworks 23.4, Remote Management and Imaging might become unresponsive#

If you upgrade to ZENworks 23.4 without reminting the SHA-1 signed certificate, Remote Management and ZENworks Imaging might become unresponsive.

Workaround: Ensure that you remint the SHA-1 certificate before upgrading to ZENworks 23.4. For information on reminting certificates, see Reminting Server Certificates.

5.0 Additional Documentation#

This Readme lists the issues specific to ZENworks 23.4. For all other ZENworks related documentation, see the ZENworks documentation site.

6.0 Legal Notice#

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.microfocus.com/en-us/legal.

The only warranties for products and services of Open Text and its affiliates and licensors (“Open Text”) are as may be set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Open Text shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.