You can initiate the Unenroll quick task to unenroll devices from ZENworks that you no longer want to manage. You can delete the device from the zone or retire it (remains in the zone but is inactive). You can also choose to fully wipe the device by resetting it to factory settings, or to selectively wipe the device by removing only corporate data and email.
Based on the enrollment modes, the following actions are performed if selective wipe or full wipe is selected:
|
Enrollment Mode |
Selective Wipe |
Full Wipe |
|---|---|---|
|
Android App |
Removes the ZENworks Agent app |
Resets Device |
|
Android App (in work profile mode) |
Removes the app and the work profile |
No action performed |
|
Android App + ActiveSync (in work profile mode) |
Removes the app, ActiveSync account and the work profile |
No action performed |
|
ActiveSync |
No action performed |
Resets Device |
|
Android App (in work-managed device mode) |
No action performed |
Resets Device |
|
Android App + ActiveSync (in work-managed device mode) |
No action performed |
Resets Device |
|
iOS MDM Profile |
Removes the MDM Profile |
Resets Device |
|
iOS MDM Profile + ActiveSync |
Removes the MDM Profile and the ActiveSync account NOTE:The ActiveSync account will be deleted only if it is remotely configured by ZENworks. If the ActiveSync account is manually configured on the device, then only the MDM profile is removed. In this case, the device remains active and the enrollment mode will change to ActiveSync. |
Resets Device |