24.2 Manually Triggered Refresh

If you do not want to specify a refresh schedule, then select Manual Refresh on the Device Refresh and Removal Schedule page (Configuration > Device Management > Device Refresh and Removal Schedule). This option lets users manually initiate a refresh. Manual refresh can be initiated by:

  • Using the Refresh Device quick task.

  • Using the Refresh icon on the ZENworks Agent App or the ZENworks User Portal.

During a device refresh initiated manually, ZENworks bypasses the server cache and it retrieves the latest updates and send these updates to the devices.

24.2.1 Refresh Device Quick Task

You can initiate a device refresh through a ZENworks Control Center quick task. The quick task sends a synchronization request to the device. When the device connects to the ZENworks Primary Server, it uploads updated device information and receives configuration changes (for example, policy changes) that have not already been sent to the device. This quick task is applicable for Android and iOS devices that are enrolled as fully managed devices in the management zone.

  1. In ZENworks Control Center, click Devices > Mobile Devices to display your enrolled mobile devices.

  2. Select the check box in front of the Android or iOS device you want to refresh, click Quick Tasks > Refresh Device to display the Refresh Device quick task.

  3. Retain the default values of the quick task options and click Start to initiate the device refresh.

  4. Click Hide to close the quick task, after the quick task is initiated.

  5. Click in the upper-right corner of the Devices list to refresh the list.

    The device’s Last Contact time is updated to show the refresh time.

  6. (Optional) Click the device to show its properties, then review the Device Information page for any updated device information. For more information, see Viewing Device Information.

24.2.2 Refresh Device on the User Portal or the ZENworks App

Click the Refresh icon on the ZENworks User Portal for iOS devices or the ZENworks Agent app for Android Devices. When a refresh is initiated from the device, the device connects to the ZENworks server, it uploads updated device information and receives configuration changes (for example, policy changes) that have not already been sent to the device.