Remote Management Settings

The Remote Management Settings are a set of rules which determine the behavior or the execution of Remote Management service on the managed device. These settings applies only to the managed devices, and not to the users.

Windows Settings

You can define the Remote Management settings at three levels:

Management Zone: The settings are inherited by all device folders and devices.
Device Folder: The settings are inherited by all devices contained within the folder or its subfolders. Overrides the Management Zone settings.
Device: The settings apply only to the device for which they are configured. Overrides the settings configured at the Management Zone and folder levels.

NOTE:If you are configuring the settings on a device folder or a device, you need to click Override settings before you can modify the settings.

Service Settings

Run Remote Management Service on Port: Specify the port on which the Remote Management service listens for remote session requests on the managed device. By default, the port number is 5950.

Session Settings

Look up viewer DNS name at the start of the remote session: Enables the Remote Management service to look up for the DNS name of the management console at the start of the remote session. The name is saved in the audit logs and is displayed as a part of the session information during the remote sessions. This option is selected by default.

If this option is not selected or the Remote Management service is unable to find the console name, then the name is displayed as unknown.

If your network does not have reverse DNS lookup enabled, then we recommend that you disable this setting in order to prevent a significant delay in starting of the session.
Allow Remote Session when no user is logged on to the managed device: Enables a remote operator to remotely manage a device when the policy allows the remote operation but no user has logged in to the device. This option is selected by default.

Performance Settings During Remote Session

Select from the following options for improving the performance during a remote session:

Suppress Wallpaper: Suppresses the wallpaper on a managed device during a remote session. This prevents the bitmap data of wallpaper from being repeatedly sent to the Remote Management console, which enhances the performance of the remote session.
Enable Optimization Driver: Enables the optimization driver, which is installed by default on every managed device. If you select this option, only the changed portion of the screen on the managed device is captured and updated on the Remote Management console during the remote session. This enhances the performance of the remote session.

Diagnostics Applications

Allows you to configure the applications to be launched on the device in addition to the default diagnostics applications during the Remote Diagnostics session.

The default diagnostics applications include:

System Information
Computer Management
Services
Registry Editor

The following table lists the tasks you can perform:

Task	Steps
Add an Application	Click Add. Specify the application name and the application path on the managed device, then click OK.
Delete an Application	Select the check box for the application you want to delete. Click Delete, then click OK.
Revert to Default Applications	Click Revert, then click OK.

Task

Steps

Add an Application

Click Add.
Specify the application name and the application path on the managed device, then click OK.

Delete an Application

Select the check box for the application you want to delete.
Click Delete, then click OK.

Revert to Default Applications

Click Revert, then click OK.

Proxy Settings

The Proxy Settings panel is available only at the Management Zone level. It lets you define proxy servers you want to use. If the managed device is on a private network or is on the other side of a firewall or router that is using NAT (Network Address Translation), the remote management operation of the device can be routed through a proxy server. You must install proxy servers separately. For information on installing the proxy server, see ZENworks Remote Management Reference.

Task	Details
Add a Proxy Server	Click Add to display the Add Proxy Settings dialog box. Fill in the following fields: Proxy: Specify the IP address or DNS name of the proxy server. IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the proxy server. You can specify the IP address range in one of the following ways: Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples: 123.45.678.12/16: Specifies all IP addresses that start with 123.45. 123.45.678.12/24: Specifies all IP addresses that start with 123.45.678. Specify the range of IP addresses in the From IP address - To IP address format. For example: 123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15. Specify the port number on which the proxy server is listening. By default, the port is 5750.
Delete a Proxy Server	Select the Proxy Server you want to delete. Click Delete, then click OK.

Task

Details

Add a Proxy Server

Click Add to display the Add Proxy Settings dialog box.
Fill in the following fields:

Proxy: Specify the IP address or DNS name of the proxy server.

IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the proxy server. You can specify the IP address range in one of the following ways:
- Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples:
  
  123.45.678.12/16: Specifies all IP addresses that start with 123.45.
  
  123.45.678.12/24: Specifies all IP addresses that start with 123.45.678.
- Specify the range of IP addresses in the From IP address - To IP address format. For example:
  
  123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15.
- Specify the port number on which the proxy server is listening. By default, the port is 5750.

Delete a Proxy Server

Select the Proxy Server you want to delete.
Click Delete, then click OK.

Linux Settings

You can define the Remote Management settings at three levels:

Management Zone: The settings are inherited by all device folders and devices.
Device Folder: The settings are inherited by all devices contained within the folder or its subfolders. Overrides the Management Zone settings.
Device: The settings apply only to the device for which they are configured. Overrides the settings configured at the Management Zone and folder levels.

NOTE:If you are configuring the settings on a device folder or a device, you need to click Override settings before you can modify the settings.

Service Settings

Run Remote Management Service on Port: Select the option to enable the Remote Management service. By default, the Remote Management service listens on port number 5950. You can choose to specify a different port number.
- Allow Full Control: Enables the administrator to remotely control and also remotely view the managed device.
- Allow View Only: Enables the user to remotely view the managed device.
- Ask For Permission From User On The Managed Device: Enables you to request permission from the user on the managed device before starting a Remote Control or Remote View session on the device.
Enable Remote Login Service on Port: Select the option to enable the Remote Login service. By default, the Remote Login service listens on port number 5951. You can choose to specify a different port number

Password Policy for Remote Management Sessions

Allows you to configure how the password is handled on the managed device.

Use the Same Password Across Sessions: Enables the administrator to use the same password across all sessions. This is the default setting of the password policy.
Clear the password After Every Session: If this option is selected, the user must set the password for every session and communicate the password to the remote operator through out-of-band means such as telephone. The password is cleared after every successful or unsuccessful attempt for a Remote Management operation.
No Password: If this option is selected, then Remote Control, Remote Login, and Remote View sessions are launched without asking for a password.This option is not recommended because it allows access to the managed device without any password.

Proxy Settings

The Proxy Settings panel is available only at the Management Zone level.It lets you define proxy servers you want to use. If the managed device is on a private network or is on the other side of a firewall or router that is using NAT (Network Address Translation), the remote management operation of the device can be routed through a proxy server. You must install proxy servers separately. For information on installing the proxy server, see the ZENworks Remote Management Reference.

Task	Details
Add a Proxy Server	Click Add to display the Add Proxy Settings dialog box. Fill in the following fields: Proxy: Specify the IP address or DNS name of the proxy server. IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the proxy server. You can specify the IP address range in one of the following ways: Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples: 123.45.678.12/16: Specifies all IP addresses that start with 123.45. 123.45.678.12/24: Specifies all IP addresses that start with 123.45.678. Specify the range of IP addresses in the From IP address - To IP address format. For example: 123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15. Specify the port number on which the proxy server is listening. By default, the port is 5750.
Delete a Proxy Server	Select the Proxy Server you want to delete. Click Delete, then click OK.

Task

Details

Add a Proxy Server

Click Add to display the Add Proxy Settings dialog box.
Fill in the following fields:

Proxy: Specify the IP address or DNS name of the proxy server.

IP Address Range: Specify the IP addresses of the devices you want to remotely manage through the proxy server. You can specify the IP address range in one of the following ways:
- Specify the range of IP addresses using CIDR (Classless Inter-Domain Routing) notation. With CIDR, the dotted decimal portion of the IP address is interpreted as a 32-bit binary number that has been broken into four 8-bit bytes. The number following the slash (/n) is the prefix length, which is the number of shared initial bits, counting from the left side of the address. The /n number can range from 0 to 32, with 8, 16, 24, and 32 being commonly used numbers. Examples:
  
  123.45.678.12/16: Specifies all IP addresses that start with 123.45.
  
  123.45.678.12/24: Specifies all IP addresses that start with 123.45.678.
- Specify the range of IP addresses in the From IP address - To IP address format. For example:
  
  123.45.678.12 - 123.45.678.15: Specifies all IP addresses in the range 123.45.678.12 to 123.45.678.15.
- Specify the port number on which the proxy server is listening. By default, the port is 5750.

Delete a Proxy Server

Select the Proxy Server you want to delete.
Click Delete, then click OK.