6.0 Viewing Device Information

After a device is enrolled to the ZENworks Management Zone, you can view the details of your enrolled Mac MDM device in ZCC. To view this page:

  1. Navigate to the Devices section in ZCC.

  2. Click Workstations.

  3. Click the relevant device.

The Device Information page displays the following details:

  • General Information: Provides general information about the device such as the device manufacturer, the serial number and the GUID. This also displays information on the mode of enrollment and ownership type of the device (corporate). As soon as you enroll your device, the mode in which the device is enrolled is displayed on the Device Information page.

    The various enrollment modes are as follows:

    • macOS MDM + ZENAgent: Indicates that as a part of full management of a Mac device, the device is enrolled via the MDM, and the ZENAgent is installed on the Mac device. After the device reconciles the enrollment mode is displayed as macOS MDM + ZENAgent.

    • macOS MDM: Indicates that as a part of full management of a Mac device, the device is enrolled via MDM.

  • Network: Displays network information such as the Wi-Fi MAC address and the IP address.

  • Operating System: Displays information on the Operating System installed on the device.

  • Last Connections: Displays the last time the ZENworks Agent or macOS MDM contacted the ZENworks Server. If the device is not enrolled as macOS MDM, this field displays when the Agent last contacted with the ZENworks Server.

  • Administration: This section displays the following information. Click Edit to change the information in any of the fields.

    • Administrative Owner: Indicates the administrator of the device.

    • Test Device: Indicates if the device is a test device. If the device is not a test device, you can click Set to set the device as a test device. If the device is a test device, you can click Reset to reset the device to a non-test device.

    • Enrolled MDM Server: Indicates the MDM Server to which the device is enrolled.

    • Department: Indicates the department to which the device belongs.

    • Site: Indicates the site to which the department belongs.

    • Location: Indicates the location of the department.

  • ZENworks Agent Details:

    • Last Contact: Displays the last contact time based on the device enrollment mode. The following table contains information about enrollment mode and its description:

      Table 6-1

      Enrollment Mode

      Description

      Only ZENworks Agent

      Displays when the ZENworks Agent last contacted the ZENworks Server.

      Only MDM Agent

      Displays when the MDM Agent last contacted the ZENworks Server.

      ZENworks Agent + MDM

      Displays the last contact time of the agent that last contacted the server.

    • Last Full Refresh: Displays the last time that the device refreshed its information (bundles, policies, configuration information, registration information, and so forth). A refresh can be manually initiated by the device’s user, manually initiated by an administrator using the Refresh Device Quick Task or scheduled. The refresh schedule is determined by the Device Refresh Schedule configuration setting available on devices, device folders, and the Management Zone.

    • Reboot Pending Since: Displays the date and time since when the device reboot is pending. This field will be displayed only when you have postponed the device reboot after applying a patch, update, or any other action that requires a device reboot. The value will be unavailable if the server reboot is already completed, if the server is at ZENworks 2020 Update 2 or lower versions, or if the server OS is Linux or Macintosh.

    • Network Location: Displays the network location name to which the device was connected. Along with the name, time and date of connection will also be displayed. The value will be unavailable if the server is at ZENworks 2020 Update 2 or lower versions.

    • Network Environments: Displays the name of the network environment.

    • ZENworks Agent Version: Displays the version of the ZENworks Agent software on the device. Click View to display a list of the ZENworks Agent modules that are installed on the device along with their version numbers.

    • ZENworks Agent Last Contact: Displays the last time the ZENworks Agent contacted the ZENworks Server.

    • ZENworks Agent Status: Monitors and displays the status of the ZENworks Updater Service (ZeUS) and the ZENworks Agent. It might take a while for the status to be displayed.

      • Connected Status icon Indicates that both ZeUS and ZENworks Agent are reachable.

      • Error Indicates that ZeUS is up but the ZENworks Agent is not reachable.

      • Disconnected Status icon Indicates that ZeUS is not reachable.

      • Unknown Status icon Unknown; indicates that status determination is in progress