The Patch Service runs on each Primary Server and performs functions such as adding new patch metadata and device scan results to the ZENworks database. After it is started, you can monitor its status on the Diagnostics page.
The Start Patch Service link becomes active after first activating the product (new install only). You need to click this link, followed by Start in the dialog box that opens to start the patch service. As the process runs, a status message is displayed next to the link in the Getting Started page. The status can include any of the following:
In Progress
Completed: The Patch Service is running on all Primary servers.
Completed with Issues: The Patch Service is running on one or more Primary servers.
Failed: The Patch Service failed to start on any Primary servers.
In the event that you get a status of Completed with Issues or Failed, the status text will become a link that you can click to be prompted for further actions to take to fix the issue.