A.0 Troubleshooting

The following sections provides solutions to the problems you might encounter while deploying and Configuring ZENworks Reporting Appliance:

java.lang.IllegalStateException: Form too large error message is displayed

Source: ZENworks Reporting.
Explanation: If the size of a file that is displayed in the Advanced Configuration tab exceeds the default value of 400000 Bytes (~ 400KB), the following error message is displayed:

java.lang.IllegalStateException:Form too large

Action: Increase the form content size parameter in the start.ini file:

  1. Go to /opt/novell/jetty8

  2. Open the start.ini file.

  3. Search for the Dorg.eclipse.jetty.server.Request.maxFormContentSize parameter and increase the value.

  4. Stop the jetty server using the rcnovell-jetty stop command.

  5. Start the jetty server using the rcnovell-jetty start command.

Changing ZENworks Reporting Session Time out

Source: ZENworks Reporting.
Explanation: Default ZENworks Reporting session time out is set to 30 minutes.
Action: You can change ZENworks Reporting session time out by using the web.xml file.

To change the ZENworks Reporting session time out:

  1. Backup the web.xml file.

    • For Windows: %ZRS_HOME%\js\apache-tomcat\webapps\jasperserver-pro\WEB-INF\web.xml

    • For linux: /opt/novell/zenworks-reporting/js/apache-tomcat/webapps/jasperserver-pro/WEB-INF/web.xml

  2. Open the web.xml file.

  3. Go to <session-timeout>

  4. Change the existing time out (30) to the required time out in <session-timeout>30</session-timeout>

  5. Manually restart the ZENworks Reporting services.