Service Desk Appliance is a 64-bit (x86_64) virtual machine. The following sections provide the requirements for deploying Service Desk Appliance onto a virtual infrastructure:
Table 2-1 Service Desk Appliance Requirements
|
Item |
Requirements |
|---|---|
|
Hypervisor |
Service Desk Virtual Appliance can be deployed in the following virtual machine environments:
|
|
Virtual Machine Configuration |
Service Desk Appliance requires the following minimum configuration that have been preconfigured by default:
Service Desk requires two hard disks. One hard disk of size 40 GB is pre-configured with the Appliance that uses the SLES 12 SP5 operating system and the other hard disk of minimum size 15 GB should be added for the Service Desk data. Depending on your requirement, you can increase the pre-configured disk space after deploying Service Desk Appliance. |
|
IP Address |
The server must have a static IP address or a permanently leased DHCP address. |
|
Database |
Service Desk Appliance comes with pre-installed PostgreSQL database. However, you can choose the other supported database and that must meet the database requirements. For more information, see Database Support in the ZENworks Service Desk Platform Support Matrix |
|
Administration Browser |
The following are supported web browsers for the Appliance console:
|
|
Supported Languages |
These are the supported languages for the Appliance console:
|