2.5 Adding the Users to a Team

You must assign the user to one or more support teams. Before assigning the user to a team, you must ensure that one or more processes has been assigned to the user. For more information on assigning processes to users, see Section 2.4, Assigning Processes to Users Imported to ZENworks Service Desk.

To add users to a team:

  1. Log in to the ZENworks Service Desk user interface as a supervisor or administrator.

    For more information on logging in to ZENworks Service Desk, see Section 2.1, Logging in to the ZENworks Service Desk User Interface.

  2. Click User >Users.

  3. On the Users page, click the name of the user you want to assign to a team.

  4. In the Add By option, select Team.

  5. In the Find Team option, specify the team or click to list all the support teams for the processes that the user is assigned to.

  6. Click the teams that you want to add the user to.

  7. Click Save.