3.4 Assigning a Bundle to a Customer

You can use the ZENworks Service Desk user interface to assign bundles to customers. The assignment changes are reflected in the ZENworks Control Center of the ZENworks Primary Server that is configured with ZENworks Service Desk.

You can also remove the existing bundle assignments. For information on removing the assignments, see Removing a Bundle Assignment from a Customer.

  1. Log in to the ZENworks Service Desk user interface through ZENworks.

    For more information, see Logging in to the ZENworks Service Desk User Interface through ZENworks.

  2. In the Tasks panel, click the service request you want to resolve.

  3. In the ZENworks Tools panel, click Bundles.

  4. In the Filter option of the Bundles panel, select All Bundles.

  5. In the Bundles panel, click the name of the bundle that you want to assign to the customer.

  6. Click the Customer tab.

  7. Click Add.

  8. In the Find Item option, click to list all the customers to whom you can assign the bundle.

  9. Click Assign.

    The Customer tab lists the bundles assigned to the customer.

  10. Click Done.