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Terms |
Description |
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Managed device |
A device that you want to remotely manage. To remotely manage a device, ensure that the Remote Management component is installed and the Remote Management service is running on the device. |
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Management server |
A device where the ZENworks Configuration Management server is installed. |
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Management console |
The interface for managing and administering the devices. For performing the remote operations, you must install the Remote Management Viewer on the device. |
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Administrator |
A person who can configure Remote Management policies and settings, and grant Remote Management rights to remote operators. |
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Remote Management Service |
A managed device component that enables remote operators to perform remote operations on the device. |
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Remote Management Viewer |
A management console application that enables a remote operator to perform remote operations on the managed device. It allows the remote operator to view the managed device desktop, transfer files, and execute applications on the managed device. |
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Remote Management Listener |
A management console application that enables a remote operator accept remote assistance requests from managed device users. |
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Remote Management Proxy |
A proxy server that forwards Remote Management operation requests from the Remote Management Viewer to a managed device. The proxy is useful when the viewer cannot directly access a managed device that is in a private network or on the other side of a firewall or router that is using NAT (Network Address Translation). As a prerequisite, the proxy must be installed on a Windows managed device or Linux device. |