15.0 Creating a Diagnostics Package

If Novell Support is helping you resolve an Full Disk Encryption Agent issue on one of your devices, you might be asked to generate a diagnostic package for Support to review. This package contains information about the device’s Group Policy object, registry settings, system, and system events.

To create a diagnostics package:

  1. On the device, double-click the icon in the notification area, then click Full Disk Encryption.

  2. In the Full Disk Encryption Agent Actions section, click About to display the About dialog box.

  3. Click Diagnostics, then follow the prompts to create the package.

    The Full Disk Encryption Agent creates an fdediagnostics*.enc file on your desktop. This can take a while. During the creation time, the Diagnostics button is disabled.

    After the file is created, send it to Novell Support.