Source: ZENworks Desktop Management; Workstation Inventory; Inventory Service Manager
Severity: Critical
Possible Cause: Novell eDirectoryTM failed to start.
Action: Ensure that the Novell eDirectory service starts properly, then restart the Inventory service. To troubleshoot the problems related to eDirectory, see the Novell eDirectory documentation Web site.
Possible Cause: The tree name or the DN of the Inventory server is invalid in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file.
Action: Ensure that the entries in the Inventory_server_installation_directory\zenworks\inv\server\wminv\properties\config.properties file are correct. For more information, see "Understanding the Server Configuration Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Possible Cause: The Service Manager is unable to authenticate to eDirectory as the Inventory Service object
Action: Ensure that the Inventory Service object corresponding to the Inventory server is present.
Action: Do the following:
Run the DSRepair service. For more information, see the Novell eDirectory documentation Web site.
Restart the Inventory services. For more information, see "Starting and Stopping the Inventory Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.