Source: ZENworks Desktop Management; Workstation Inventory; Receiver
Severity: Critical
Explanation: The Receiver processes the .zip file received from the lower-level Inventory servers and copies the file to dbdir. This error occurs if the Storer has locked the file and the Receiver is not able to access this file even after retrying. The Receiver service exits on getting this error.
Action: Do the following:
Stop the Storer from the Service Manager. For more information, see "Understanding the Inventory Service Manager" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Restart the Receiver and the Sender from the Service Manager. For more information, see "Understanding the Inventory Service Manager" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Start the Storer. For more information, see "Starting and Stopping the Inventory Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.