Source: ZENworks Desktop Management; Workstation Inventory; TCP Receiver
Severity: Critical
Explanation: The Upgrade service copies the ZENworks for Desktops 4.x residual files to specific directories and updates the Inventory Service object's attribute, zeninvComponentStaus. The residual files are then converted to the ZENworks 6.5 Desktop Management format by the TCP Receiver.
Possible Cause: The Upgrade service has not completed copying the residual files.
Action: Restart the Inventory service. For more information, see "Starting and Stopping the Inventory Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.