Unable to see the video file (*.mpg) running on the managed workstation during the Remote Management session

Action:  If the video file is running on the Windows* Media Player 6.4:

1. In the Windows Media Player window, click View > Option.

2. Click the Playback tab.

3. Set the Hardware Acceleration to None.

4. Click Apply, then click OK.

If the video file is running on Windows Media Player 7 or 8:

1. In the Windows Media Player window, click Tools > Options.

2. Click the Performance tab > the Advanced button.

3. Deselect Use Overlays.

4. Click OK.

If the video file is running on RealPlayer:

1. In the RealPlayer window, click View > Preferences.

2. Click the Performance tab.

3. Deselect the Use Optimized Video Display check box.

4. Click OK.

Action:  If the problem persists, disable hardware acceleration on the managed workstation.

On a Windows 2000/XP managed workstation:

1. In the Control Panel, double-click Display.

2. Click the Settings tab > the Advanced button.

3. Click the Troubleshooting tab.

4. Set Hardware Acceleration to None.

5. Click OK.