Source: ZENworks Desktop Management; Workstation Inventory; TCP Receiver
Severity: Critical
Explanation: To form a ZENworks 6.5 Desktop Management .zip file, str files in the directory are collected and compressed.
Possible Cause: There are no .str files for compression.
Action: Restart the TCP Receiver from the Service Manager. For more information, see "Understanding the Inventory Service Manager" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Action: If the problem persists, contact Novell Support.