Source: ZENworks Desktop Management; Workstation Inventory; TCP Receiver
Severity: Critical
Explanation: The ZENworks for Desktops 4.x .zip files are converted to ZENworks 6.5 Desktop Management format. During the processing, other Inventory components such as the Storer and the ZENworks 6.5 Receiver try to obtain a handle on the .zip file for further processing.
Possible Cause: The lock on the .zip file has not been released.
Action: Restart the Inventory service. For more information, see "Starting and Stopping the Inventory Service" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.