Explanation: On the Inventory server, the "Unable to connect to the database. Retrying..." message is displayed and the Service Manager eventually exits. The Inventory Service Manager logs this error in the Inventory server's status log with error code 622.
Possible Cause: The Database server is down.
Action: Ensure that the Database server is up and running.
Possible Cause: This problem can also occur on a Novell NetWare® Inventory server with the Native File Access Pack installed. This NetWare server has one or more volumes of the server exposed as CIFS shares and does not have a DNS name configured.
If the NetWare server does not have a DNS name configured, the CIFS service is given a NetBIOS name, so during installation the database object assigns the NetBIOS name as the host name. This error occurs if the Inventory service on the NetWare server fails to resolve the NetBIOS name to an IP address.
Action: Choose an IP address instead of the NetBIOS name in the database object property page. For more information, see "Setting Up the Inventory Database" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.