Unable to process the query. Ensure that the database connection is up. For more information, see the error message documentation at http://www.novell.com/documentation

Source:  ZENworks Desktop Management; Workstation Inventory; Inventory Query

Severity:  Critical

Explanation:  An exception was thrown while executing the query.

Action:  Do the following on the workstation running ConsoleOne:

1. In ConsoleOne_installation_directory\1.2\bin, create debug.properties with the following entries:

   QUERYUI_TRACE=ON

   INVAPI_TRACE=ON

   NOTE:  If the debug.properties file already exists, ensure that the file contains the above entries.

2. Run ConsoleOne and invoke the query that had this error.

3. Refer to the queryuitrace.log and invapitrace.log files in the ConsoleOne_installation_directory\1.2\bin to troubleshoot the problem.

4. If the problem persists, contact Novell Support with the logs.