Source: ZENworks Desktop Management; Workstation Inventory; Dictionary Consumer
Severity: Critical
Possible Cause: The Dictionary Consumer is unable to receive the dictionary updates because the Dictionary Provider is down.
Action: Manually start the Dictionary Provider from the Service Manager running on the Inventory server, which is specified in the Dictionary Update policy. For more information, see "Understanding the Inventory Service Manager" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
For more information on how to access the Dictionary Update policy, see "Configuring the Dictionary Update Policy" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Action: If the problem persists, contact Novell Support.
Possible Cause: The address of the Dictionary Provider is not properly configured in the Dictionary Update policy.
Action: Ensure that the address of the Dictionary Provider is same as the IP address or the DNS name of the Inventory server, which is configured in the Dictionary Update policy. For more information on how to access the Dictionary Update policy, see "Configuring the Dictionary Update Policy" in "Workstation Inventory" in the Novell ZENworks 6.5 Desktop Management Administration Guide.
Possible Cause: The network is down.
Action: Ensure that the network is up and running and the network connections are active.