To configure the Attachment Viewer:
Click the Incident tab. Click Incidents > Attachment Viewer Configuration or click Configure Attachment Viewers icon.
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Alternatively, you can double click the Attachment in the Incident window > Attachment Tab. The Attachment Viewer window will display.
Click Add. The Attachment Viewer Configuration window will display.
Enter the extension type (such as .doc, .xls, .txt, .html and so on) and click Browse or type in the application program to launch the file type (such as notepad.exe for Notepad).
Click OK.