To create an Incident:
Click Incidents on the Menu Bar and select Create Incident. Alternatively, you may click Create Incident button on the Tool Bar. New Incident window will display.
Enter the following information:
Title: Enter the Title of the Incident.
State: To set state of the incident, select from the drop-down list.
Severity: To mention the severity of the incident, select from the drop-down list.
Priority: To mention the priority of the incident, select from the drop-down list.
Category: Specify the category of the Incident.
Responsible: To assign the responsibility to investigate and close the incident, select from the drop-down list.
Description: Enter the description of the Incident in the text area.
Resolution: Enter the resolution description in the text area.
Click Create. The Incident ID will be automatically generated once you click create.
NOTE: For more information on creating an incident grouping events, see Creating Incident in Chapter 2 "Active Views Tab".