Determining Your Platform When Problem Affects Only One Workstation

C1. Are queues being serviced by an NDPS printer?

Clients running on DOS, Macintosh, OS/2, and UNIX platforms are either queue-based, meaning that they print to network printers by redirecting jobs to a queue, or set up for LPR printing. You will need to determine whether the network printer is being serviced by a queue-based print server (such as PSERVER.NLM) or if NDPS is redirecting jobs through a Printer Agent.

C2. All queue-based printing

If clients are submitting jobs to a queue that is being serviced by a print server, then the printing environment is all queue-based. For more information, see Troubleshooting General Printing Problems in NetWare 5.1 Queue-Based Print Services.

C3. Queue-NDPS integration

The clients are unaware of NDPS and are unable to submit jobs to NDPS Printer Agents directly. The clients must therefore send jobs to a print queue. An NDPS Printer Agent can be configured to emulate a print server and service jobs from the queue to a NDPS printer. See Supporting Queue-Based Client Workstations for more information. Then go to Printing Problems Affecting All Users.

C4. Look in iManage for NDPS Printer objects

Load iManage and look to see if any NDPS Printer objects are defined.

• If no NDPS Printer objects are defined, there should be a Print Server object. Check the configuration of the print server to if the queue is configured to be serviced by it.
• If there are NDPS objects defined, look at the Printer objects to see if they are configured to emulate a print server and service jobs from a queue.