Update for ZENworks 10 Asset Management SP3 (10.3.1)

August 17, 2010

1.0 Overview

The information in this Readme file pertains to the Update for Novell ZENworks 10 Asset Management SP3 (10.3.1).

The following table contains information on the documentation content changes that were made in this Readme after the initial release of version 10.3.1:

Table 1 Readme Updates

Date

Readme Item Added or Updated

August 17, 2010

Section 3.1, Planning to Deploy Version 10.3.1 has been updated.

October 29, 2010

Section 6.2.2, Migrating ZENworks 7.5 Asset Management objects to ZENworks 10 Asset Management connected to an Oracle database fails has been updated.

2.0 About Version 10.3.1

This version provides fixes to some of the issues discovered in ZENworks 10 Asset Management SP3.

Some version 10.3.1 changes might have been included in the English version of the ZENworks 10 Asset Management SP3 guides after they were translated into other languages. We recommend that you check the English documentation for a complete list of the documentation updates. All untranslated documentation updates will be incorporated into the non-English versions of the online documentation with the next media release of ZENworks.

3.0 Deploying Version 10.3.1

Review the following sections:

3.1 Planning to Deploy Version 10.3.1

You must consider the following guidelines to plan for the deployment of version 10.3.1 in your Management Zone:

  • You can directly deploy version 10.3.1 to Primary Servers, Windows Satellites, Linux Satellites, and managed devices that have ZENworks 10 Asset Management SP3 (10.3) installed.

  • If your Management Zone consists of ZENworks Asset Management 10.2.x Windows Satellites and managed devices, you can deploy version 10.3.1 to the devices only if ZENworks 10 Asset Management SP3 update has been downloaded and is available in the Management Zone. The ZENworks 10 Asset Management SP3 update is deployed first, and subsequently version 10.3.1 is deployed. Hence, the device reboots twice.

  • If you want to deploy version 10.3.1 to a Linux Satellite that has ZENworks Asset Management 10.2.x installed, you must first upgrade it to ZENworks 10 Asset Management SP3 (10.3), and subsequently deploy version 10.3.1.

  • You must deploy version 10.3.1 first to the Primary Servers, subsequently to Satellites, and finally to managed devices.

  • If your Management Zone consists of ZENworks Asset Management 10.3 Primary Servers and ZENworks Asset Management 10.2.x/10.3 managed devices and Satellites, and if you choose to deploy version 10.3.1:

    • Ensure that the ZENworks Asset Management version of a managed device is earlier than or the same as the ZENworks Asset Management version of its Satellite and Primary Server.

    • Ensure that the ZENworks Asset Management version of the Satellite is earlier than or the same as the ZENworks Asset Management version of its Primary Server.

    Refer to the following table to understand the ZENworks Asset Management support matrix:

    Managed Device

    Satellite Servers

    Primary Servers

    v10.2

    v10.2, v10.2.1, v10.2.2, v10.3, v10.3.1

    v10.3.1

    v10.2.1

    v10.2.1, v10.2.2, v10.3, v10.3.1

    v10.3.1

    v10.2.2

    v10.2.2, v10.3, v10.3.1

    v10.3.1

    v10.3

    v10.3, v10.3.1

    v10.3.1

    v10.3.1

    v10.3.1

    v10.3.1

3.2 Downloading and Deploying Version 10.3.1

For instructions on downloading and deploying version 10.3.1 as an update, see ““ZENworks System Updates” in the ZENworks 10 Asset Management System Administration Reference.

For administrative tasks, see the Novell ZENworks 10 Asset Management documentation Web site.

4.0 What’s New

Version 10.3.1 includes the following new or enhanced features:

4.1 Support for New Platforms

Version 10.3.1 has added support for the following:

  • SUSE Linux Enterprise Server 11 (SLES 11) SP1 as a Primary Server and Satellite.

  • SUSE Linux Enterprise Desktop 11 (SLED 11) SP1 as a Satellite.

4.2 Newer Version of the Administration Browser

Version 10.3.1 has added support for the Mozilla Firefox 3.6.6 as an administration browser.

5.0 Issues Resolved by Version 10.3.1

Some of the issues identified in the initial version of ZENworks 10 Asset Management SP3 have been resolved with this release. For a list of the resolved issues, see TID 7006265 in the Novell Support Knowledgebase.

6.0 Product Issues

6.1 Continuing Issues in ZENworks 10 Asset Management SP3

Some of the issues that were discovered in the original shipping version of ZENworks 10 Asset Management SP3 have not yet been resolved. For continuing issues, review the ZENworks 10 Asset Management SP3 Readme.

The Readme has been updated to indicate which issues are fixed by version 10.3.1.

6.2 Known Issues in Version 10.3.1

6.2.1 Unable to use the ZENworks 10 Asset Management Migration Utility to log into the Oracle database

When you use the ZENworks 10 Asset Management Migration Utility with an Oracle database, you might see Transparent Network Substrate (TNS) exceptions when connecting to the ZENworks zone. For example:

  •  ORA-12154: TNS: could not resolve the connect identifier specified.
    
  •  ORA-12504: TNS: listener was not given the SID in CONNECT_DATA.
    
  •  ORA-12541: TNS: no listener.
    

There might be a problem with the TNS configuration of the machine that has the ZENworks 10 Asset Management Migration Utility installed.

Workaround: The TNS service name must be the same name that is used by the ZENworks Server.

6.2.2 Migrating ZENworks 7.5 Asset Management objects to ZENworks 10 Asset Management connected to an Oracle database fails

If the ZENworks Asset Management 7.5 zone is connected to an Oracle database, migration of ZENworks Asset Management 7.5 objects to ZENworks 10 Asset Management fails with an authentication error if the Oracle Client version is 10.2.0.x.

Workaround: Do one of the following before migrating the objects:

  • Upgrade the Oracle 10.2.0.x client to Oracle 11.2.0.

  • Downgrade the Oracle 10.2.0.x client to Oracle 10.1.0.2.

For more details, see TID 7006490 available in the Novell Support Knowledgebase.

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