Process Management

Process Management allows you to view the incident's progress in the workflow or terminate a workflow process. Process Management allows you to:

Process Execution is the time period during which the process is operational, with process instances being created and managed.

When an iTRAC process is executed or instantiated in the iTRAC server, a process instance is created, managed and eventually terminated by the iTRAC server in accordance with the process definition. As the process progresses towards completion or termination it executes various activities defined in the workflow template based on the criteria for the transitions between them. The iTRAC workflow server processes Manual and Automatic Steps differently.

An iTRAC process must be created with a single associated incident; there is therefore a one-to-one match between iTRAC processes and incidents. Not all incidents are necessarily attached to processes, however.

NOTE: Only one incident may be associated to an iTRAC process instance.