Ticketing System Integration

Novell provides optional integration modules for HP Service Desk or BMC Remedy that allows you to send events from any display screen to one of these external ticketing systems.

You can also send incidents and their associated information (asset data, vulnerability data, or attached files) to Service Desk or Remedy. Updates in Service Desk and Remedy will then be sent back to the Sentinel Control Center so Sentinel users know when the issue's status changes.

For more information about sending incidents and events to an external ticketing system, refer to the 3rd Party Integration guide.

NOTE: The permission to create Service Desk or Remedy incidents is controlled by the administrator on a user-by-user basis.