To copy a Step:
Click the iTRAC tab.
In the Navigator, click iTRAC Administration > Template Manager.
Highlight an existing template, click View/Edit. iTRAC Process Builder window will display.
Select an existing step, right-click, and select Copy Step.
The step window will open in edit mode with all the attributes of the selected step. Enter a name to the new step.
Edit step attributes as required. Click OK.