10.0 Troubleshooting

This chapter gives solutions to problems you might encounter when setting up or using ConsoleOne®. If this information doesn't solve your problem, you can try the following contacts:

Contact	Use to Get
Novell Support site or the vendor you purchased the software from	Free technical support
1-800-NETWARE	Direct, charged Novell® technical support
Novell Product Downloads site	ConsoleOne updates

In This Chapter

Section 10.1, ConsoleOne Malfunctions or Won't Start
Section 10.2, Performance Is Sluggish
Section 10.3, I Need a Completely Local Installation
Section 10.4, Can't Find the eDirectory Tree That I Want to Log In To
Section 10.5, Newly Created User Can't Log In
Section 10.6, Can't Create Volume or Directory Map Object
Section 10.7, Can't Abort Partition Operation
Section 10.8, Problems Generating a Report
Section 10.9, Field or Option is Disabled
Section 10.10, Known Quirks and Limitations
Section 10.11, ConsoleOne 1.3.4 Errors
Section 10.12, Authentication and Password Modification Errors in ConsoleOne 1.3.6
Section 10.13, Menu Keyboard Navigation Indicators Are Not Displayed
Section 10.14, Creating Objects Using ALT+255 Displays a Question Mark (?) Character in ConsoleOne 1.3.6
Section 10.15, Login Fails from Windows Workstation
Section 10.16, Role Based Services Saves the Page Even if You Cancel the Property Book
Section 10.17, Unable to Delete Custom Attributes in the Other Tab of a User
Section 10.18, The Add and Delete Option Remains Disabled after Applying Changes on Other Property Book Page
Section 10.19, The Splash Screen that Shows the Snapins Loading Does Not Get Displayed While Starting ConsoleOne
Section 10.20, ConsoleOne Import/Export functionality Failing on Solaris