A.0 Vibe Connector Troubleshooting

See also:

The Vibe Connector cannot communicate with the Vibe system

Possible Cause: The Vibe system is not properly configured to communicate with the Vibe Connector.
Action: Verify that the Vibe Connector is set up as a Vibe remote application as described in Section 2.3.2, Setting Up the Vibe Connector as a Remote Application.
Action: Verify that the Vibe Synchronization Agent has been configured with a password, as described in Section 2.3.3, Setting the Password for the Vibe Synchronization Agent. Verify that the Vibe Connector has been configured to provide the correct password to the Synchronization Agent, as described in Section 2.4.4, Configuring the Vibe Connector.

Data does not transfer between the Vibe Connector and the Vibe system

Possible Cause: The Vibe Connector is not properly configured to communicate with the Vibe system.
Action: Verify the configuration information for the Vibe Connector, as described in Section 2.4.4, Configuring the Vibe Connector.
Action: Use the Vibe Connector log file to monitor the synchronization process to determine the errors that are occurring.

  1. Monitor Vibe Connector activity in the Vibe Connector log file, as described in Section 2.5, Monitoring the Vibe Connector and the GroupWise Connector.

  2. In the terminal window where the log file is being displayed, press Enter several times to create a break in the flow of messages.

  3. Log in to the Vibe site as the test users then create a new appointment in a calendar in the user’s personal workspace.

  4. Observe the messages that are being written to the Vibe Connector log file.

    You should be able to identify messages that indicate that a new appointment was detected by the Sync Engine.

    This test shows that the Vibe Connector is successfully synchronizing Vibe data to the Sync Engine.

  5. To test synchronization with GroupWise, follow the instructions in Using the GroupWise Connector Log File in GroupWise Connector Monitoring in the GroupWise Connector Installation and Configuration Guide.

  6. Verify that the appointment appears in GroupWise:

    1. Log in to GroupWise as the Vibe user who created the test appointment.

    2. Under your main GroupWise Calendar, look for a sub-calendar that corresponds with the Vibe calendar.

    3. Display the new calendar to verify that the appointment appears.