A.0 Synchronizer System Troubleshooting

Synchronizer Web Admin cannot communicate with the LDAP server

Explanation: In order for Synchronizer Web Admin to list users to add to connectors, it must be able to communicate with your LDAP server. If Synchronizer Web Admin cannot list users, it indicates that it cannot communicate with your LDAP server.

Possible Cause: A firewall is blocking communication between the Web Admin service and the LDAP server.

Action: Make sure that communication through the firewall is allowed on port 636 for a secure LDAP connection or port 389 for a non-secure LDAP connection.

Possible Cause: The LDAP server is not functioning correctly.

Action: Reboot the LDAP server.

The process of adding users does not proceed as expected

Explanation: When you add a large number of users to a connector as a group, Synchronizer Web Admin might not display progress as expected. Refreshing the page might give an invalid server error.

Possible Cause: A timing issue between the add user process and the display of the Synchronizer Web Admin page occasionally causes this problem.

Action: Use a phased approach that avoids occasional timing issues.

In Synchronizer Web Admin, stop the GroupWise Connector and the Mobility Connector.
In Synchronizer Web Admin, add the LDAP group to the GroupWise Connector.
In a terminal window, access the Synchronizer database (datasync):
1. Log in as root.
2. Access the Synchronizer database:
```
psql -U datasync_user datasync
```
3. Enter the Synchronizer database password.
At the datasync=> prompt, verify that all of the users in the LDAP group are successfully added to the GroupWise Connector.
1. List the number of users who have been added to the GroupWise Connector.
```
select count(*) from targets;
```
  This number includes the LDAP group.
2. Repeat the select command until the number of users that have been added to the GroupWise Connector matches the number of users in the LDAP group.
In Synchronizer Web Admin, start the GroupWise Connector.
In Synchronizer Web Admin, add the LDAP group to the Mobility Connector.
At the datasync=> prompt, verify that users are added to the Mobility Connector:
1. Repeat the select command until the number of users has doubled (the same set of users added to two connectors).
2. List all of the users and the connectors to which they have been added:
```
select dn,"connectorID",
                 disabled from targets order by dn;
```
  All users who have a 0 (zero) in the Disabled column have been successfully added to the connector listed in the Connector ID column.
At the datasync=> prompt, verify the users in the Mobility database (mobility):
1. Change to the Mobility Connector database:
```
\c mobility
```
2. List the number of users who have been added to the Mobility Connector:
```
select count(*) from users;
```
  This number includes only the number of users who have been added to the Mobility Connector.
3. When finished, exit from the database.
```
\q
```
In Synchronizer Web Admin, start the Mobility Connector.