3.2 Deploying Updates

  1. (Optional) If you want to use deployment stages, set them up if you have not previously done so.

    For more information, see Section 1.2, Creating Deployment Stages.

  2. In Endpoint Management Console, click Configuration in the left pane, then click the Agent Updates tab to display the Available Agent Updates panel.

  3. (Optional) To view the content of an available update, click the name of the update (in the Update Name column) to display the Release Details page:

    For more information, see Section 4.0, Reviewing the Content of an Update.

  4. To deploy an update, you should authorize the update. To authorize an update, select the check box for the Agent Update that you want to authorize, click Action, and then select Authorize Update.

    For more information, see Authorizing an Update

  5. To deploy an update, select the check box for the update that you want to deploy, click Action > Deploy Update to Devices.

    You can deploy only one update at a time.

    If you want to review the content of the update that you downloaded, see Section 4.0, Reviewing the Content of an Update.

    If you want to download a different update for deployment, return to Step 3.

    This starts the Create Agent Update Deployment Wizard for deploying the update to all applicable devices. If deployment stages are enabled, they can be used.

    The Deployment Wizard provides you with many options, including scheduling the deployment.

  6. In the Deployment Wizard, complete the following steps:

    1. On the Choose the Agent Update and Deployment Option page, select a deployment option (all of them can be scheduled in a subsequent wizard page).

      • Deploy Agent Update to selected devices in the Management Zone: Deploys the selected update to only the devices that you select in Step 6.c. Stages are not used. If you choose this option, the next page of the wizard lets you select the reboot behavior for the devices included in the deployment.

      • Deploy Agent Update to all devices in the Management Zone: Deploys the selected update to all devices in the Management Zone. Stages are not used. If you choose this option, the next page of the wizard lets you select the reboot behavior for the devices included in the deployment.

      • Deploy Agent Update to devices using Stages in the Management Zone: The selected update is deployed to only the devices that have membership in one of the stages. The stages are executed one after the other; that is, a stage does not start until the previous stage completes. After all stages complete, the All Devices stage is run. If you choose this option, and because the reboot behavior is set per stage, the next page of the wizard lets you select the reboot behavior for the All Devices Stage, which runs automatically after all other stages.

        For more information on stages, see the Section 1.2, Creating Deployment Stages.

    2. Click Next and select one of the following options, and then click Next:

      • Prompt User to Reboot When Update Finishes Applying: After the update has been applied, a request to reboot is immediately displayed. If the user initially rejects rebooting, the user is periodically requested to reboot the device, until the device is rebooted. This is the default.

        • Reboot the device when no user is logged in: Select this option to reboot the device even if no user has logged into the system.

        • Reboot the device when it is locked: Select this option to reboot the device if the device is locked. Prompt will not be displayed before rebooting the device.

      • Do Not Reboot Device: The device does not reboot; however, the user is periodically requested to reboot the device, until the device is rebooted.

        • Start Endpoint Agent with limited functionality: (Optional) Select this option to start Endpoint Agent with limited functionality without rebooting the device.

      • Force Device to Reboot: After the update has been applied, the device is automatically rebooted without user intervention, if a reboot is required by the update.

      Some updates do not require a device to be rebooted after they have been deployed to a device. However, if a reboot is required to complete the update process, the deployment is not completed until the device is rebooted.

    3. (Conditional) If you selected Deploy Agent Updates to Selected Devices in the Management Zone in Step 6.a.

      Add devices or groups to the deployment configuration, click Add, browse for and select the devices or device groups to include in the update deployment, then click OK.

      Click Next to display the Choose the Deployment Schedule page.

    4. Fill in the fields:

      Schedule Type: Select one of the schedule options:

      • Now: Immediately deploys the update when you finish the wizard.

      • Date Specific: Deploys the update according to the schedule that you set. The following options are displayed for the Date Specific option:

        Fill in the fields:

        • Start Date: Select the deployment date from the calendar.

        • Run Event Every Year: Select this option to deploy the update every year on the start date.

        • Process Immediately if Device Unable to Execute on Schedule: Do not use this option for updates. It does not apply to updates.

        • Start Immediately at Start Time: Lets you deploy updates at the start time you specify.

        • Start at a Random Time Between Start and End Times: Lets you deploy updates at a random time between the times you specify. Fill in the End Time fields.

    5. Click Next to display the Review Deployment Options page, and review the information. Click Back to make changes.

  7. Click Finish to start the deployment.

  8. (Conditional) If you chose the deployment schedule type as Now, then the update is deployed only during the next device refresh schedule. However, if you want to immediately apply the update to the device, you must manually refresh the managed device in one of the following ways:

    • Click the Devices tab > the Managed tab > Servers or Workstations, then select the check box next to the devices you want to refresh, click Quick Tasks > Refresh Device.

    • On the managed device, right-click the ZENworks icon icon, then click Refresh.

  9. To deploy another update, repeat from Step 3.