5.1 Agent

The Endpoint Agent provides information such as the last time it contacted a cloud server, whether or not the Agent Modules are running, and the Closest Servers configured by the administrator in Endpoint Management Console.

The following sections contain more information:

5.1.1 Viewing the Agent’s Status

  1. Right-click the Agent Tray Icon ZENworks icon in the notification area, and select Technician Portal.

  2. In the left navigation pane, click Agent.

    Status Field

    Description

    Device Address

    The IP address of your device.

    Device Name

    The computer name for your device.

    Device State

    The device’s state: managed, unmanaged, retired, or unknown. Unknown displays only if there is an error.

    Last Contact with Server

    The last time the Endpoint Agent had contact with the cloud server listed in the Server DNS field.

    Next Contact with Server

    The next time the Endpoint Agent is scheduled to contact (or be contacted by) the cloud server.

    HTTP Proxy

    A proxy server lets a device connect indirectly to a cloud server through the proxy server.

    Agent Version

    The version of the Endpoint Agent.

    Management Zone

    The name of the Management Zone in which your device is located.

    Server

    The DNS name of the cloud server that your device’s Endpoint Agent communicates with to send and receive Endpoint Management content and information.

    Subscription

    The subscription name to which the agent is associated.

    Registration Keys

    The alphanumeric strings supplied during registration of the device in the Management Zone. Registration keys, which are defined by your administrator, help determine bundle and policy assignments.

    Agent Status

    The status and versions of the Agent modules.

5.1.2 Registering with a Key

Your device must be registered in the zone in order to be managed. To facilitate this process, your administrator can create registration keys. A registration key is alphanumeric string that you optionally supply to the Endpoint Agent during registration of the device in order to automatically be assigned bundles and policies associated with the key.

Your administrator might provide you with a key and ask you to register (or reregister) your device. To do so:

  1. Right-click the Agent Tray Icon ZENworks icon in the notification area, and select Technician Portal.

  2. In the left navigation pane, click Agent.

  3. In the Registration Keys field, type the registration key, then click Register.

    The Endpoint Agent registers the device using the key you supplied.

    Registration keys are cumulative, which means that when you register with more than one key, the device receives the bundles, policies, and group assignments associated with each of the keys. Each key used for registration is added to the list for future reference.

    If you add a registration key to a device that is already registered in the Management Zone, the new key does not move the device to the folder specified by the new key.

    To move a device to another folder, in Endpoint Management Console, click the Devices tab, click Servers or Workstations, click the check box next to the device that you want to move, click Edit, click Move, click the desired folder, then click OK. Moving a device by using the Endpoint Management Console retains the device’s existing assignments. You can also unregister then register the device, however, its existing assignments are removed.