A.4 Printer Policy Troubleshooting

Unable to install or update the printer drivers on re-enforcing the policy

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: The Printer policy installs the printer driver during the first enforcement of the policy. If the driver is changed after the first enforcement of the policy, the new drivers are not installed or updated on the subsequent enforcement of the policy.
Action: Create a new printer policy with the new driver and assign it to the same device or user.

Installation of the iPrint printer fails on a device if the printer does not have the supported drivers

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: If a printer configured in the iPrint policy has assigned drivers that are not supported by the operating system on the managed device, then the Installation of the printer fails.
Action: Before assigning a iPrint policy to a device, ensure that the drivers assigned to the printer configured in the policy are supported by the operating system on the device.

Unable to enforce a printer policy on a managed device if the printer driver that is installed on the device is unsigned

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: The printer driver that is installed on the device has not been digitally signed by Microsoft.
Action: Enable using unsigned drivers in the printer policy:

  1. On the device, right-click My Computers > Properties.

  2. In the System Properties window, click Hardware > Driver Signing.

  3. Select Ignore - Install the software anyway and don't ask for my approval.

The Printer policy might fail to install an iPrint printer on a managed device if iPrint printer drivers are configured in the policy

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: The iPrint policy might fail to install the iPrint printer on a device if iPrint printer drivers are configured in the policy. You must not add iPrint printer drivers in the Printer Driver Installation panel of a printer policy details page because the iPrint drivers are automatically downloaded from the iPrint servers when the iPrint printer is installed on the device.
Action: Edit the policy to remove the iPrint printers from the Driver List in the Printer Driver Installation panel of the printer policy details page.

The Printer policy with a Samba or network printer installation does not complete as timeout for the Printer Driver installation command is not effective

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: If you are planning to install a Samba or a network printer by using a Printer policy, the Printer driver installation command that is invoked might need to wait more than the default timeout of 40 sec before terminating.This can be controlled by setting the appropriate timeout value for the printer driver install command to complete.
Action: To change the default wait time value for the installation or configuration of a network or Samba printer, perform the following:

  1. On a Windows managed device, open the Registry Editor.

  2. Go to HKLM\Software\OpenText\EndpointAgent\PrinterPolicy.

  3. Change the value for the PrintWaitTime parameter from the default value of 40 seconds to 200 seconds or higher.

The iPrint policy fails when the iPrint client is uninstalled manually

Source: Endpoint Configuration Management; Policy Management; Windows Configuration Policy.
Explanation: When the iPrint client is uninstalled manually and you apply the iPrint policy again, it fails.
Action: Reboot the system after uninstalling the iprint client.