2.1 Endpoint Management Console

2.1.1 Accessing Endpoint Management Console

  1. Using a Web browser that meets the requirements listed in Administration Browser Requirements, enter the following URL:

    https://https://em.prod.ca.opentext.com/?subscription-name=<subscriptionname>

    If you are accessing the Endpoint Management Console for the first time, then click the Core Endpoint Management link that you receive in the Welcome email from OpenText Core Endpoint Management.

    The Sign in page is displayed.

    NOTE:Signing in with otconnect is not allowed.

  2. In the Username field, type the user name that you have entered for logging and accessing the Core Endpoint Management application.

    You log in to the Endpoint Management Console as per the role assigned to you by the Tenant Administrator in the Admin Centre.

  3. Click Next.

  4. Enter the password in the Password field

    • Specify the password for the administrator name that you created in Endpoint Management Console.

    To prevent unauthorized users from gaining access to Endpoint Management Console, the administrator account is disabled after three unsuccessful login attempts, and a 60-second timeout is enforced before you can attempt another login.

  5. Click next to access Endpoint Management Console.

To log in again as a different administrator/ user, click the Logout option in the upper right corner of the Endpoint Management Console, then when the login dialog box is displayed, log in as a different administrator/ user.

Performing concurrent operations in multiple sessions of Endpoint Management Console might result in an exception

If Endpoint Management Console is opened in multiple browsers and you choose to perform an operation on an object in one browser when the same object is being modified or accessed in the other browser, an exception might occur.

For example, an error might occur if you update an object in one session of Endpoint Management Console when the same object has been deleted in another session of Endpoint Management Console.

2.1.2 Navigating Endpoint Management Console

The following Workstations page represents a standard view in Endpoint Management Console.

Navigation Tabs: The tabs in the left pane let you navigate among the functional areas of Endpoint Management. For example, the Workstations page shown above lets you manage tasks associated with workstations.

Task List: The task list in the left pane provides quick access to the most commonly performed tasks for the current page. The task list changes for each page. For example, the task list on the Devices page displays device-related tasks and the task list on the Configuration page displays configuration-related tasks.

Frequently Used Objects: The Frequently Used list in the left pane displays the 10 objects that you have accessed most often, from most used to least used. Clicking an object takes you directly to the details page for the object.

Work Panel: The work panels are where you monitor and manage your Endpoint Management system. The panels change depending on the current page. In the above example, there are two work panels: Devices and Search. The Devices panel lists the workstations, workstation folders, workstation groups, and dynamic workstation groups that have been created; you use this panel to manage workstations. The Search panel lets you filter the Devices panel based on criteria such as a workstation’s name, operating system, or status.

Help Information: The Help button links to Help topics that provide information about the current page. The Help button links change depending on the current page.