4.4 Using the Endpoint Agent

The following sections provide information to help you log in and use the Endpoint Agent:

4.4.1 Navigating the Endpoint Agent Views

The Endpoint Agent provides the following views:

Application Portal

The Application Portal is a standalone window that provides access to bundles. You can launch the window from the Start menu (Start menu > Programs > Endpoint Agent > Application Portal).

The Application left pane displays the following:

  • [All] folder: Contains all bundles that have been distributed to you, regardless of the folder in which they are located.

  • Folder: Contains all bundles that have not been assigned to a different folder. The folder is the default folder for bundles; however, your administrator can create additional folders in which to organize bundles, and can even rename the folder.

  • Favorites folder: : Contains all bundles that have been set a favorite. This folder will be displayed only if the setting Enable Users to manage Favorites is enabled in the Application Explorer Configuration Policy.

When you select a folder in the left pane, the bundles that are contained within the folder are displayed in the right pane. You can:

  • Install a bundle or launch an application that is already installed.

  • View the properties of a bundle. The properties include a description of the bundle, information about who to contact for help with the bundle, when the bundle is available for use, and the system requirements established for the bundle.

  • Repair an installed application.

  • Uninstall an application. This is an administrator-controlled feature that might not be enabled.

  • Postpone Operation. This feature allows a user to postpone the download of contents until the next refresh. The postpone operation appears only when the content being downloaded is fairly large in size.

Application Explorer

Application Explorer is an extension to Windows Explorer that enables bundles to be displayed in Windows Explorer, on the desktop, on the Start menu, on the Quick Launch toolbar, and in the notification area (system tray). The following graphic shows bundles displayed in Windows Explorer.

The following graphic shows bundles displayed on the desktop.

The tasks performed on the bundles in the Application Window can also be performed in the Application Explorer.

Agent Tray Icon

The Agent Tray Icon System Tray (Blue Z) icon is located in the Windows notification area (system tray). You can click the icon to display the Endpoint Agent window.

To view the agent properties, right click the Agent Tray icon and select Technician Portal. The Endpoint Agent Properties window is displayed.

The left navigation pane of the properties window contains links for the Endpoint Agent status and its features:

  • Agent: Displays information such as the last time the agent contacted a Cloud Server and whether the Agent features are running.

  • Policies: Displays the policies assigned to the device, and also displays whether the policy is effective.

  • Bundles: Displays the bundles assigned to the device. It also displays the current installation status of each bundle (available, downloading, installing, and so forth) and whether the bundle is effective (the device meets the requirements for distribution).

  • Inventory: Displays inventory information for the device. You can view hardware details, such as the manufacturer and model of your hard drives, disk drives, and video card. You can also view software details, such as installed Windows hot fixes and patches, and the version numbers and locations of installed software products.

  • Logging: Displays information about the Endpoint Agent’s log file, such as the location of the log file, the Cloud Server to which the agent’s log file will be uploaded, and the next time the log is scheduled to be uploaded. It also lets you determine the severity level for logged messages.

For more information on using the Endpoint Agent, see Endpoint Agent Guide.