GroupWise provides several ways to confirm that your item was delivered.
If you are sending messages to non-GroupWise systems, remember that those systems must have status tracking capability in order to return the status of your outgoing message to your GroupWise system.
You can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task.
To get a return receipt for a particular item, open an item view, click the Send Options tab, and then click Status Tracking.
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To get a return receipt for all items you send, click Tools > Options, double-click Send, and then click the tab for the item type.
In the Return notification group box, specify the type of return receipt you want.
None: No action is taken. Information is tracked in the properties for sent items.
Mail Receipt: You receive an email.
Notify: You receive an alarm in Notify.
Notify and Mail: You receive an email and an alarm in Notify.
This feature is not supported when sending to a non-GroupWise system.
If you have deselected to receive alarms and notifications, you cannot receive notifications with Notify. For more information, see Starting Notify.
If you are sending an item to an Internet address, you can click Enable delivery confirmation. If the receiver’s Internet email system enables status tracking, you can receive status about the item you send.
You can inform the recipient of an item that you need a reply. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient’s Mailbox to a double arrow.
To request a reply for a particular item, open an item view, click the Send Options tab, and then click General.
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To request a reply for all items you send, click Tools > Options, and then double-click Send.
Click Reply requested, and then specify when you want to receive the reply.
The recipient sees the reply requested icon next to the message.
If you select When Convenient, “Reply Requested: When convenient” appears at the top of the message.
If you select Within x Days, “Reply Requested: By xx/xx/xx” appears at the top of the message.
Return to the item you are composing.
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Click OK, and then click Close to save settings for all items.
To notify recipients about items that you send:
To notify the recipients of a particular item, open an item view, and then click Send Options > General.
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To notify the recipients of all items you send, click Tools > Options, and then double-click Send.
Select Notify recipients.
Users are automatically subscribed to Notify in Options. If they have deselected to receive alarms and notifications, they cannot be notified of messages you send. For more information, see Being Notified of Someone Else’s Messages.
Return to the item you are composing.
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Click OK, and then click Close to save the setting for all items.