13.4 Educating Your New Users

After users can log in to their GroupWise accounts, all of the GroupWise client’s features are at their fingertips, but some new users do not know how to get started. You can give your users the following suggestions to encourage them to explore GroupWise.

You can also provide users with Quick Starts that cover specialized GroupWise functionality:

You can also refer users to the GroupWise 2012 User Frequently Asked Questions.

NOTE:For convenience in printing, all GroupWise User Guides are available in PDF format at the GroupWise 2012 Documentation Web site.

13.4.1 GroupWise Windows Client

In the GroupWise Windows client:

  • Click Help > Help Topics to learn to perform common GroupWise tasks.

  • Click Help > What’s New to learn about the latest new GroupWise features.

  • Click Help > Training and Tutorials to display the BrainStorm, Inc. QuickHelp for GroupWise 2012 or customized training materials provided for your users.

    Use ConsoleOne to change the URL that displays when users click Help > Training and Tutorials. In ConsoleOne, use Client Options > Environment > Tutorial to specify the URL for your customized training materials.

  • Click Help > User Guide to view the GroupWise 2012 Windows Client User Guide in HTML format. The guide includes more background information on GroupWise features than the Help does.

13.4.2 GroupWise WebAccess

In GroupWise WebAccess:

  • Click Help to learn to perform common GroupWise tasks.

  • Click Help > What’s New in GroupWise 2012 to learn about the latest new GroupWise features.

  • Click Help > Novell GroupWise 2012 Documentation Web Site to access the GroupWise 2012 WebAccess Mobile User Guide. The guide includes more background information on GroupWise features than the Help does.

13.4.3 GroupWise WebAccess Mobile

In GroupWise WebAccess Mobile:

  • Click Help to learn to perform common GroupWise tasks.

  • Click Help > What’s New in GroupWise 2012 to learn about the latest new GroupWise features.

  • Click Help > Novell GroupWise 2012 Documentation Web Site to access the GroupWise 2012 WebAccess User Guide. The guide includes more background information on GroupWise features than the Help does.