6.9 C08x Errors

NOTE:This guide does not include a comprehensive list of all possible GroupWise error codes. It lists error codes for which solutions are readily available from GroupWise engineers and testers. You can search the Novell Support Knowledgebase to locate additional solutions documented by Novell Support as specific customer issues have been resolved.

C080 Index not found

Source: GroupWise engine; database services.
Explanation: A QuickFinder index is missing.
Action: Repair the indexes in the post office database (wphost.db). See Rebuilding Database Indexes in Databases in the GroupWise 2012 Administration Guide.
Action: Rebuild the post office database. See Rebuilding Domain or Post Office Databases in Databases in the GroupWise 2012 Administration Guide.

C081 Attachment missing

Source: GroupWise engine; database services.
Explanation: An attachment file that should be available under offiles in the post office directory is missing.
Possible Cause: Files have been inadvertently removed from the offiles directory.
Action: Restore the files from backup.
Possible Cause: The post office has been copied to a new location and not all files in the offiles directory were copied successfully.
Action: Make sure that all files from the offiles directory are available in the new location.
Possible Cause: The user has archived the message with the attachment and the archive directory is not currently available.
Action: Check the current archive location. In the GroupWise client, click Tools > Options > Environment > File Location.
Possible Cause: A document in a GroupWise library is not accessible.
Action: Repair the library. See Maintaining Library Databases and Documents in Databases in the GroupWise 2012 Administration Guide. Under the Analyze/Fix action, select the following:

  • Verify Library

  • Fix Document/Version/Element

  • Verify Document Files

  • Validate All Document Security

C0xx Database error (Support assistance recommended)

Source: GroupWise engine; database services.
Explanation: Generic database error.
Action: Typically, database errors in this group require assistance from Support. However, you might want to try to repair the database yourself before contacting Support. See C0xx Database error (general database repair strategies).

C0xx Database error (general database repair strategies)

Source: GroupWise engine; database services.
Explanation: Generic database error.
Action: Check and, if necessary, repair the database. See Maintaining Domain and Post Office Databases and Maintaining User/Resource and Message Databases in Databases in the GroupWise 2012 Administration Guide.
Action: If this error occurs on a message database (msgnnn.db) or user database (userxxx.db), run GWCheck. See Stand-Alone Database Maintenance Programs in Databases in the GroupWise 2012 Administration Guide.
Action: If the damaged database cannot be repaired successfully, restore it from backup.
Action: If a damaged user database cannot be repaired or restored, it can be rebuilt. First, archive all personal appointments, tasks, and notes. Make a backup copy of the user database. Then, re-create the user database. See Re-creating a User Database in Databases in the GroupWise 2012 Administration Guide.

C0xx Database error (database dictionary file)

Source: GroupWise engine; database services.
Explanation: Problem with a database dictionary (*.dc) file.
Action: Copy the ngwguard.dc file from the po subdirectory of the software distribution directory to the post office directory.

C0xx Memory error

Source: GroupWise engine; database services.
Explanation: Generic memory error.
Action: Retry the operation that caused the error. If it occurs again, restart GroupWise. If it occurs again, it might be necessary to run GroupWise in an environment with more available memory.

C0xx Unexpected error

Source: GroupWise engine; database services.
Explanation: An engine error has occurred for which GroupWise does not have a specific error message.
Action: Exit and then restart the GroupWise client.