10.0 Message Has Undeliverable Status

Select the configuration where undeliverable messages are occurring:

Message Has Undeliverable Status in the Local Post Office

Problem: A user sends a message to another user in the same post office, and the message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates the user to whom the message is addressed does not exist in the post office.
Possible Cause: The sender manually typed the recipient’s address, rather than selecting it in the GroupWise Address Book, and typed it incorrectly.
Action: Have the sender select the recipient in the GroupWise Address Book so the address is provided automatically, then resend the message.
Possible Cause: If the sender is selecting a group, rather than an individual recipient, from the GroupWise Address Book, the group could be out of date if the recipient’s user ID has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure current user IDs are included in the group.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 2012 Administration Guide.

Message Has Undeliverable Status between Post Offices

Problem: A user sends a message to a recipient in a different post office, and the message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates either that the user to whom the message is addressed does not exist in the post office, or that the post office does not exist in the domain.
Possible Cause: The sender manually typed the recipient’s address, rather than selecting it in the GroupWise Address Book, and typed it incorrectly.
Action: Have the sender select the recipient in the GroupWise Address Book so the address is provided automatically, then resend the message.
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather than an individual recipient, the group could be out of date if the recipient’s user ID or post office has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure current user IDs and post offices are included in the group.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 2012 Administration Guide.

Message Has Undeliverable Status between Domains

Problem: A user sends a message to a recipient in a different domain, and the message comes back with a status of Undeliverable.
Explanation: A status of Undeliverable indicates that the user to whom the message is addressed does not exist in the post office; that the post office does not exist in the domain; or that the domain does not exist in the GroupWise system.
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather than an individual recipient, the group could be out of date if the recipient’s user ID or post office has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure that current user IDs and post offices are included in the group.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 2012 Administration Guide.
Possible Cause: If the sender is selecting a group from the GroupWise Address Book, rather than an individual recipient, the group could be out of date if the recipient’s user ID, post office, or domain has changed.
Action: Re-create the group by selecting each individual user from the Address Book to make sure current user IDs, post offices, and domains are included in the group.
Possible Cause: The sender is mailing to a user in an external GroupWise system and has an incorrect address.
Action: Have the sender verify the address with the recipient, then send the message again.
Possible Cause: If the recipient is a new user, the sender might have sent the message before the recipient was actually created in the post office.
Action: Verify the existence of the user in the post office before the sender tries to send the message again.
Possible Cause: The recipient’s mailbox might be damaged so the message cannot be delivered.
Action: In ConsoleOne, perform maintenance to correct any problems with the recipient’s mailbox. See Maintaining User/Resource and Message Databases in Databases in the GroupWise 2012 Administration Guide.
Possible Cause: Links between domains and post offices are not set up correctly.
Action: Check the link configuration in ConsoleOne to make sure links between domains and post offices are set up correctly. See Understanding Link Configuration in Domains in the GroupWise 2012 Administration Guide.