3.2 Managing Sent Email
3.2.1 Retracting Sent Email
Use to retract a sent item from the recipient’s Mailbox. You can retract a mail or phone message from those recipients who haven’t yet opened the item. You can retract an appointment, reminder note, or task at any time. However, items that have been sent across the Internet to other email systems cannot be retracted.
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Click the Sent Items folder in the Folder List.
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Select the item you want to retract, then click
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(Optional) Add a comment.
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Click .
To see which recipients have opened your message, right-click the item, then click . Email cannot be retracted if it has already been opened.
3.2.2 Resending Email
Use to send an item a second time, perhaps with corrections.
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Click the Sent Items folder in the Folder List.
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Right-click and select .
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Select if you want to retract the original item.
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Make changes to the item, if necessary, then click on the toolbar.
You can check the properties of the original item to see if GroupWise was able to retract it. Right-click the item in the folder, then click . Mail and phone messages cannot be retracted if they have already been opened.
3.2.3 Checking the Status of Sent Email
If the receiver’s email system enables status tracking, you can receive status information about the items you send. The Properties window lets you check the status of any item you've sent. For example, you can see when an item was delivered and when the recipient opened or deleted the item. If a recipient accepted or declined an appointment and included a comment, you see the comment in the Properties window. You also see if a recipient marked a task completed.
The Properties window also shows information about items you receive. You can see who else received the item (except for blind copy recipients), the size and creation date of attached files, and more.
Status Overview
There are two views for the properties:
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Basic Properties: Displays the Properties header and a list of recipients. The list of recipients displays the recipient’s name, what actions the recipient has taken with the item, the date and time of the last action, and any comments.
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Advanced Properties: Displays the Properties header, recipients, post offices, files, and options for the item. The Advanced Properties page is helpful to GroupWise administrators when they need to track the item for troubleshooting purposes.
You can save and print status information for an item.
Checking the Status of an Item
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Right-click an item in your Mailbox or Calendar, then click .
The icons next to an item can also give you helpful status information. For more information, see Section 1.8, Identifying the Icons Appearing Next to Items.
To change to the Advanced Properties, click .
Saving the Status Information of an Item
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Right-click an item, then click .
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Click > .
WebAccess gives the item a temporary file name. You can change the file name and default folder.
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Click .
Printing the Status Information of an Item
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Right-click an item, then click .
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Click to display a printer-friendly version of the status information, then click .
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Select print options and print the status page as you normally would in your Web browser.
3.2.4 Confirming Delivery of Email You Send
GroupWise WebAccess provides several ways to confirm that your item was delivered.
Tracking Sent Items
You can check the status in the Properties window of any item you send. For information, see Checking the Status of Sent Email.
Receiving Notifications about Items You Send
If the receiving email system is capable of returning notifications, you can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task.
Receiving Notifications about All Items You Send
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To always receive notification for items you send, click the icon
, then click .
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Click the tab.
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In the section, specify the type of return receipt you want.
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Click .
Receiving a Notification about a Single Item
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To get a return receipt for one item, open an item view, then click the tab.
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In the section, specify the type of return receipt you want.
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Click .
Requesting a Reply for Items You Send
You can inform the recipient of an item that you need a reply. GroupWise WebAccess adds a sentence to the item stating that a reply is requested and changes the icon in the recipient’s Mailbox to a double arrow.
Requesting a Reply for All Items You Send
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To request a reply for all items you send, click the icon
, then click .
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Click the tab.
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Specify when you want to receive the reply.
The recipient sees
next to the message. If you select , “Reply Requested: When convenient” appears at the top of the message. If you select , “Reply Requested: By xx/xx/xx” appears at the top of the message.
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Click > .
Requesting a Reply for a Single Item
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To request a reply for one item, open an item view, then click the tab.
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Specify when you want to receive the reply.
The recipient sees
next to the message. If you select , “Reply Requested: When convenient” appears at the top of the message. If you select , “Reply Requested: By xx/xx/xx” appears at the top of the message.
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Click .
3.2.5 Displaying Sent Items
You might want to display items you previously sent. For example, you can read a sent item, resend it with or without corrections, and in some cases, retract it if it has not already been opened by the recipient.
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Click the folder in the folder list.
All sent items reside in this folder unless they are moved to a folder other than the Mailbox or Calendar. If a sent item is moved to another folder, it no longer displays in the Sent Items folder. To display sent items that have been moved to other folders, open those folders.
3.2.6 Sorting Sent Items
You can sort items that you have sent by any column in the Sent Items list.
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Click the column heading to sort messages in that column in alphabetical order. Click the column heading a second time to sort messages in that column in reverse alphabetical order.