2.4 Managing Received Mail

GroupWise uses the Mailbox to store all the mail messages you receive.

2.4.1 Reading Received Messages

Your Mailbox displays the messages you have received from other users. Unopened messages are bolded to help you easily identify them. The messages stay in your Mailbox, even after you open them, until you delete them.

In the Mailbox, all messages are marked with an icon. The icons change depending on whether or not the message has been opened, forwarded, replied to, and so on. See Identifying the Icons Appearing Next to Items for more information.

Reading a Message

Messages are automatically displayed in the format in which they were sent. Messages display in your browser’s default font and size. For security reasons, external images are not displayed by default in HTML messages.

  1. In the Mailbox, tap the message to view it.

Marking a Message as Unread

If you open a message to read it, and then decide you want to read the message later, you can mark it as unread. Marking the message as unread changes the message to bold in the Mailbox and changes the message’s icon to unopened so you know you still need to read the message.

To mark one message as unread:

  1. In the Mailbox, tap the message to view it.

  2. Tap , then tap Mark Unread.

To mark multiple messages as unread:

  1. In the Mailbox, tap the box next to each message you want to mark unread.

  2. In the Selection Bar that appears, tap , then tap Mark Unread.

If you have opened a message, marking it unread does not change the status of the message in Properties. For example, if you have opened a message, then marked the message unread, the sender of the message still sees the status as opened.

Marking a Message as Read

To mark one message as read:

  1. In the Mailbox, tap the message to view it.

  2. Tap , then tap Mark Read.

To mark multiple items as read:

  1. In the Mailbox, tap the box next to each message you want to mark read.

  2. In the Selection bar that appears, tap , then tap Mark Read.

Marking an message read changes the status of the message in Properties. For example, if you have not opened a message, but you marked the message read, the sender of the message sees the status as opened.

2.4.2 Reading Attachments

When you open an attached file using GroupWise WebAccess in a tablet browser, GroupWise attempts to convert the file to an HTML view. If it cannot convert the file, you are prompted to download the file and view it in its native application.

  1. Open the item containing the attachment.

  2. Tap the attachment that you want to view.

    A new window opens with an HTML view of the attachment. If the document doesn’t convert, you can download it and view it in another application.

2.4.3 Replying to Messages

When you reply to a message, you can include everyone who received the original message or you can include the sender only. Your reply includes the original message.

  1. Open the message you want to reply to.

  2. Tap .

  3. In the menu, tap Reply to reply only to the sender.

    or

    Tap Reply All to reply to the sender and all recipients.

  4. Type your message, then tap Send.

2.4.4 Forwarding Messages to Other People

You can forward messages you receive to other users. Forwarding allows you to add your own comments to the message while still letting the recipients view the original message.

  1. Open the message you want to forward.

  2. Tap , then tap Forward.

  3. Add the names of the users to whom you want to forward the item.

  4. (Optional) Type a message.

  5. Tap Send.