OpenText strives to focus engineering efforts on the real-world needs of our GroupWise Mobility Service users. When you are willing to submit anonymous feedback from your Mobility system to OpenText, you assist in these efforts to improve Mobility Service performance.
When you enable anonymous feedback, a script runs daily to gather statistics about the usage of your Mobility system. The statistics are sent daily to OpenText.
You can enable and disable the sending of feedback at any time. You can review the usage data that has been collected before it is sent to OpenText.
To modify the Anonymous Feedback setting:
In the Mobility Admin console, click Config, and scroll down to the Send Anonymous Feedback setting.
Select or deselect Send Anonymous Feedback.
Click Save to save the new setting(s).
Restart the Mobility Service:
gms restart
You can feel comfortable about letting OpenText gather usage data from your Mobility system. The data is collected by the following script:
/opt/novell/datasync/tools/getstats.sh
The script is run by the following cron job:
/etc/cron.daily/gw-mobility-feedback
The cron job runs once a day at midnight. The results are stored in *.gz files in the following directory:
/var/log/datasync/configengine
The files are saved for 90 days and then deleted.
Use the following command to extract the data from a *.gz file:
tar xvfz gwmobility_stats_string_date_time.gz
By viewing the gathered usage data, you can assure yourself that no personal data of any kind is being collected by OpenText. The following is an example of the type of data that is collected:
GWMobilityVersion,SLESVersion,CPUCount,CPUType,SYSKBMemory,SYSType, GroupWiseEventUserCount,FolderItemAdd,ItemMarkRead,ItemMarkUnread, GWCAttachmentSize,MCAttachmentSize,TotalAttachments,Attachment1MB,Attachment2MB, Attachment3MB,Attachment4MB,Attachment5MBPlus,BlockedAttachments,MailFromDevice, ReadFromFromDevice,DeleteFromFromDevice,MoveFromFromDevice,UserCount,DevCount, DevPerUser2,DevPerUser3,DevPerUser0,DevPerUser1,DevPerUser4,DevPerUser5, DevPerUser6Plus,iPad,AndroidTablet,OtherDevices,iPhone,WindowsPhone,iPod, AndroidPhone,WindowsTablet,BlackBerry,WindowsOther,iOSOther,Android2, BlackBerryOther,BlackBerry10,iOS5,Windows8,iOS7,iOS6,Android5,Android4, Android3,AndroidOther,OtherOS 2.0.0.349,SLES11SP3,1,Intel(R)Core(TM)i7-2600CPU@3.40GHz,1017680,VMwareInc.,1,8,4, 1,500,500,1,1,0,0,0,0,0,0,0,0,0,3,0,0,0,3,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0, 0,0,0,0,0,0,0,0,0,0
Thank you in advance for enabling Anonymous Feedback and submitting your Mobility system usage data to help improve the GroupWise Mobility Service.