3.4 Increasing GroupWise Sync Agent Reliability or Performance

If the GroupWise POA encounters an error and stops notifying the GroupWise Sync Agent about GroupWise events, GroupWise events stop synchronizing to mobile devices. By default, the GroupWise Sync Agent polls the POA for new events every 3600 seconds (1 hour).

You can configure how often the GroupWise Sync Agent polls the POA for events that have not yet been synchronized. Decreasing the poll cycle causes the GroupWise Sync Agent to poll more frequently, so that synchronization is more reliable. However, if you have a large number of users, you might want to increase the poll cycle in order to improve GroupWise Sync Agent performance.

  1. In the Mobility Admin console, click Service Configuration Service Configuration icon, then click GroupWise to display the GroupWise Sync Agent Configuration page.

  2. In the Poll POA for Events field, increase or decrease the poll cycle as needed.

    Poll POA for Events option

    Set the poll cycle to 0 (zero) to disable the sweep cycle.

  3. Click Save to save the new setting(s).

  4. Restart the Mobility Service to put the new setting(s) into effect:

    rcgms restart