Problem: The user is unable to determine if recipients have received messages because no status information appears in the user's mailbox.
Possible Cause: The user has turned off status tracking.
Action: Ensure that the user's GroupWise client is configured to track status information. See "Confirming Delivery of Items You've Sent" in "Working with Items in Your Mailbox" in the GroupWise 6.5 Windows Client User Guide or "Confirming Delivery of Items You've Sent" in "Working with Items in Your Mailbox" in GroupWise 6.5 Cross-Platform Client User Guide.
Possible Cause: Status information has been turned off for a gateway through which messages must pass.
Action: Check the status level set for the gateway. In ConsoleOne, click the Gateway object > Optional Gateway Settings > check the selected Outbound Status Level setting.