Confirming Delivery of Items You've Sent

GroupWise provides several ways for you to confirm that your item was delivered.

Track an Item You Sent

You can check the status in the Properties window of any item you've sent. For information, see Checking the Status of Your Items.

Receive Notification When the Item is Opened or Deleted

You can receive notification when the recipient opens or deletes a message, declines an appointment, or completes a task. For information, see Receiving Notification About Items You Send.

Request a Reply

You can inform the recipient of an item that you need a reply. GroupWise adds a sentence to the item stating that a reply is requested and changes the icon in the recipient's Mailbox to a double arrow. For information, see Requesting a Reply for Items You Send.

Displaying Sent Items

You may want to display items you previously sent. For example, you can read a sent item, resend it with or without corrections, and in some cases, retract it (if it has not already been opened by the recipient).

1. Click the Sent Items folder in the Folder List.

All sent items reside in this folder unless they are moved to a folder other than the Mailbox or Calendar. If a sent item is moved to another folder, it no longer displays in the Sent Items folder. To display sent items that have been moved to other folders, open those folders.

Resending Items

Use Resend to send an item a second time, perhaps with corrections.

1. Click the Sent Items folder in the Folder List.

2. Right-click the item you want to resend, then click Resend.

3. If the item was an auto-date item, click This Instance or All Instances.

4. Make any changes to the item, if necessary, then click Send on the toolbar.

5. Click Yes to retract the original item.

   or

   Click No to leave the original item.

You can check the Properties of the original item to see if GroupWise was able to retract it. Right-click the item in the Mailbox, then click Properties. Mail and phone messages cannot be retracted if they have already been opened.

Retracting Items You've Sent

Use Delete to retract a sent item from the recipient's Mailbox. You can retract a mail or phone message from those recipients who haven't yet opened the item. You can retract an appointment, reminder note, or task at any time.

1. Click the Sent Items folder in the Folder List.

2. Right-click the item you want to retract, then click Delete.

3. Select the appropriate option.

4. If you have selected to retract this item from other recipients' mailboxes, you can type a comment to the recipients, explaining why the item was retracted.

5. Click OK.

To see which recipients have opened your message, right-click the item, then click Properties.

Checking the Status of Your Items

Properties lets you check the status of any item you've sent. For example, you can see when an item was delivered and when the recipient opened or deleted the item. If a recipient accepted or declined an appointment and included a comment, you'll see the comment in the Properties window. You'll also see if a recipient marked a task Completed.

Properties also shows information about items you receive. You can see who else received the item (except for blind copy recipients), the size and creation date of attached files, and more.

You can save and print status information for an item.

For information about a document, use the Activity Log in Properties. See Viewing the History of a Document.

This section contains the following topics:

• Checking the Status of an Item
• Saving the Status Information of an Item
• Printing the Status Information of an Item

Receiving Notification About Items You Send

1. To receive notification for one item, open an item view, click the Send Options tab, then click Status Tracking.

   
   

   or

   To always receive notification for items you send, click Tools, click Options, double-click Send, then click the tab for the item type.

2. In the Return Notification group box, specify the type of return receipt you want.

   You are automatically subscribed to Notify in Options. If you have deselected to receive alarms and notifications, you cannot receive notifications with Notify. For more information, see Running Notify.

   If you are sending an item to an Internet address, you can click Enable Delivery Confirmation. If the receiver's Internet e-mail system enables status tracking, you can receive status about the item you send.

3. Click OK.

Requesting a Reply for Items You Send

1. To request a reply for one item, open an item view, click the Send Options tab, then click General.

   or

   To request a reply for all items you send, click Tools, click Options, then double-click Send.

2. Click Reply Requested, then specify when you want to receive the reply.

   The recipient sees next to the message. If you select When Convenient, "Reply Requested: When convenient" appears at the top of the message. If you select Within x Days, "Reply Requested: By xx/xx/xx" appears at the top of the message.

3. Click OK.

Changing the Subject of a Sent Item

1. Open an item from your Mailbox or Calendar.

2. Click the Personalize tab.

3. Type a new subject in the My Subject text box.

This personalized subject will display in your Mailbox and/or Calendar and in the Mailbox and/or Calendar of anyone who proxies for you. If you change the subject of an item in a shared folder, other users of the shared folder will see the original subject.

To see the original subject, open the item and look in the Subject field in the item header.

When you create a basic filter or perform a Find with a specific word in the Subject field, the filter/Find results will show items whose original subject or personalized subject contains this word. When you create an advanced filter or find, use the Subject field to search for the original subject, and use the My Subject field to search for the personalized subject.

When you create a rule that looks for a specific word in the Subject field, the rule will only look at the original subject.