14.0 Monitor Agent and Application Error Messages

GWMON: GroupWise Monitor Agent is not listening

Source: GroupWise® Monitor Application.
Possible Cause: The Monitor Agent is not running.
Action: Restart the Monitor Agent. See Starting the Monitor Agent in Monitor in the GroupWise 7 Administration Guide .
Possible Cause: The Monitor Agent is listening on a different port than the one the Monitor Application is using to communicate with it.
Action: Check the gwmonitor.cfg file to make sure it provides the correct IP address and port number for the Monitor Agent. Correct the information as needed.

GWMON: No route to GroupWise Monitor Agent

Source: GroupWise Monitor Application.
Possible Cause: Your firewall is preventing the Monitor Application from communicating with the Monitor Agent.
Action: Adjust the configuration of your firewall to accommodate communication between the Monitor Application and the Monitor Agent.
Possible Cause: A router between the Monitor Application and the Monitor Agent is down.
Action: Resolve any network problems that are preventing GroupWise Monitor from functioning.

GWMON: Path to domain database (/home) is invalid or blocked

Source: GroupWise Monitor Agent.
Explanation: The Monitor Agent cannot access the domain database ( wpdomain.db ) in the directory specified by the /home switch.
Possible Cause: The location specified by the /home startup switch does not exist.
Action: Check, and if necessary change, the location specified by the /home startup switch when starting the MTA. It must specify the domain directory. See Using Monitor Agent Switches in Monitor in the GroupWise 7 Administration Guide .
Possible Cause: The location specified by the /home startup switch is on a server that is currently not available.
Action: Check the status of the server where the specified directory is located. Wait for the server to come back up or contact the administrator of that server.
Possible Cause: The location might be on a server that is not currently mapped.
Action: Make sure the server where the Monitor Agent is running has a drive mapped to the domain directory on the server where the domain is located if it is using a mapped link.

GWMON: Request timed out waiting for response from GroupWise Monitor Agent

Source: GroupWise Monitor Application.
Explanation: The Monitor Application has been able to communicate successfully with the Monitor Agent, but the Monitor Agent has stopped responding.
Possible Cause: The server where the Monitor Agent is running has gone down.
Action: Resolve any network problems that are preventing GroupWise Monitor from functioning.
Possible Cause: The server where the Monitor Agent is running is overburdened or has insufficient system resources available, so that the Monitor Agent cannot respond to the Monitor Application in a timely manner.
Action: Make sure that the server where the Monitor Agent is running meets Monitor system requirements. See Deciding Where to Install the GroupWise Monitor Components in Installing GroupWise Monitor in the GroupWise 7 Installation Guide .
Possible Cause: The Monitor Agent has gone down.
Action: Restart the Monitor Agent. See Starting the Monitor Agent in Monitor in the GroupWise 7 Administration Guide .

GWMON: The URL to connect to the GroupWise Monitor Agent is invalid

Source: GroupWise Monitor Application.
Possible Cause: The Monitor Agent IP address and port number is not correct in the gwmonitor.cfg file.
Action: Check the gwmonitor.cfg file to make sure it provides the correct IP address and port number for the Monitor Agent. Correct the information as needed.

GWMON: Unable to communicate with GroupWise Monitor Agent

Source: GroupWise Monitor Application.
Possible Cause: The Monitor Agent is not running.
Action: Start the Monitor Agent. See Starting the Monitor Agent in Monitor in the GroupWise 7 Administration Guide .
Possible Cause: The server where the Monitor Agent is running has gone down.
Possible Cause: A router between the Monitor Application and the Monitor Agent is down.
Action: Resolve any network problems that are preventing GroupWise Monitor from functioning.
Possible Cause: Your firewall is preventing the Monitor Application from communicating with the Monitor Agent.
Action: Adjust the configuration of your firewall to accommodate communication between the Monitor Application and the Monitor Agent.

GWMON: Unable to connect to the MTA at IP_address: port

Source: GroupWise Monitor Agent.
Explanation: The Monitor Agent cannot connect to the MTA at the IP address and port you specified when prompted.
Action: Double-check the IP address and port number of the MTA that you want the Monitor Agent to communicate with.
Action: Make sure that the MTA is running with HTTP enabled. See Using the MTA Web Console in Message Transfer Agent in the GroupWise 7 Administration Guide .

GWMON: Unable to resolve GroupWise Monitor Agent’s host name to a valid IP address

Source: GroupWise Monitor Application.
Possible Cause: The Monitor Agent host name is not correct in the gwmonitor.cfg file.
Action: Check the gwmonitor.cfg file to make sure it provides the correct IP address and port number for the Monitor Agent. Correct the information as needed.